Senior Manager - Customer Success

InMobi Advertising; San Mateo (CA); On-site; USD 145,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

401(k) match

Generous leave policies

Wellness stipend

Free lunch

Pet-friendly environment

Employee Assistance Program

Job summary

InMobi Advertising seeks a Senior Manager - Customer Success for its Accelerate digital marketing platform. The role leads end-to-end customer onboarding, guides technical integration, and scales high-value accounts from onboarding to renewal.

Based in San Mateo, California, this full-time position requires 5+ years in CS or related roles, deep knowledge of AdTech/MarTech/SaaS, strong communication, and a track record of driving retention and platform adoption.

Qualifications

• 5+ years of experience in Customer Success or related roles.
• Strong knowledge of AdTech, MarTech and SaaS platforms.
• Excellent communication skills and a customer-first approach.
• Experience driving customer retention and platform adoption.

Responsibilities

• Lead end-to-end customer onboarding and implementation.
• Provide technical guidance and troubleshooting during integration.
• Scale and manage high-value accounts across lifecycle stages.
• Monitor integration quality and adoption metrics; act as trusted advisor.
• Collaborate cross-functionally with Product, Engineering, Marketing, and Sales.

Skills

Customer success

Job description

InMobi Advertising seeks a Senior Manager - Customer Success for its Accelerate digital marketing platform. The role involves managing end-to-end customer onboarding, providing technical guidance, scaling accounts, monitoring integration quality, troubleshooting, and acting as a trusted advisor. The candidate will collaborate cross-functionally with Product, Engineering, Marketing, and Sales teams. Requirements include 5+ years in Customer Success or related roles, strong knowledge of AdTech, MarTech, SaaS platforms, excellent communication skills, and experience driving customer retention and platform adoption. The position is full-time, based in San Mateo, California. Salary range is $144,500 to $180,225 USD with additional variable pay and equity options.

Benefits include:

• medical
• dental
• vision insurance
• 401(k) match
• generous leave policies
• wellness stipend
• free lunch
• pet-friendly environment
• Employee Assistance Program