Senior Customer Success Manager

Strategic Employment Partners (SEP); San Francisco (CA); Remote; USD 171,000 - 209,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision, and life 보험

Fully remote in the U.S.

Performance-based incentives

Job summary

Strategic Employment Partners (SEP) is seeking a Senior Customer Success Manager for Life Sciences in a fully remote role across the U.S. You will own 5–8 enterprise pharma accounts, starting with pilots around $200K and growing them into programs up to $1M.

You will engage with VP-level Medical Affairs, Marketing, and Commercial leaders to build a compelling ROI story and expand within each account. You will map stakeholders, drive account growth with Sales on cross-sell, and help shape how a

Qualifications

• 5+ years in pharma-facing customer success or related roles.
• Proven ROI and business value storytelling.
• Experience with director- to VP-level Medical Affairs.
• Track record of growing high-value accounts.
• Comfort with clinical topics and pharma workflows.

Responsibilities

• Own 5–8 enterprise pharma accounts and grow pilots to programs.
• Build executive ROI case with stakeholders across Medical Affairs, Marketing, and Commercial.
• Map and engage new medical and commercial stakeholders within accounts.
• Lead account growth in partnership with Sales on cross-sell.
• Help design the strategic customer success playbook for a growing team.

Skills

Pharma-facing roles

ROI-focused

Senior stakeholder management

Clinical fluency

Account growth experience

Job description

Senior Customer Success Manager, Life Sciences | Healthcare Tech

Fully Remote in the U.S.

We’re recruiting for a Senior Customer Success Manager at a venture-backed, profitable healthcare technology company. Physicians at tens of thousands of institutions worldwide use its platform to collaborate with experts and peers, and big pharma companies - in order to engage those clinician networks.

This is a strategy seat, not a support seat. You’ll be the most senior customer success person on the team, and the strategic partner to the head of Customer Success, who built the company’s pharma growth motion. You’ll own 5–8 enterprise pharma accounts. Each one starts as a paid pilot of around $200K, and your job is to grow it into a program worth up to $1M.

What you’ll own

• Executive relationships. You’ll work directly with VP-level Medical Affairs, Marketing, and Commercial leaders at top pharma companies.
• The ROI story. You’ll build the business case that proves measurable value and drives each phase of expansion.
• Stakeholder mapping. You’ll map and open new medical and commercial stakeholders within each account, rather than inheriting a contact list.
• Your upsell number. You’ll own account growth from pilot to scaled program, partnering with Sales on cross-sell.
• The playbook. You’ll help build how strategic customer success runs on a small, growing team.

What you bring

• 5+ years in pharma-facing roles: customer success, account management, or strategic partnerships serving pharma companies, or life sciences consulting as the client’s day-to-day lead.
• A commercial, ROI-driven mindset. You can explain how your clients measured value and how your work affected their bottom line.
• Senior stakeholder experience. You’ve worked with Director- to VP-level Medical Affairs, brand, or Commercial leaders.
• A record of growing high-value accounts or client engagements, not managing a high-volume book.
• Clinical fluency. You’re comfortable with clinical subject matter and understand how Medical Affairs and Commercial teams operate.
• Ownership and intensity in a small, fast-moving environment.

Compensation and benefits

• Base salary up to $190K, depending on experience
• Variable compensation tied to renewals and upsells
• Equity
• Medical, dental, vision, and life insurance