Senior Customer Success Manager - Hospitality Partnerships

Copeland

Topeka (KS)

Remoto

USD 95.000 - 171.000

Tempo pieno

5 giorni fa

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Descrizione del lavoro

Copeland is seeking a Senior Customer Success Manager to lead the Verdant partnership within the Bueno division. You will ensure successful onboarding, tailored analytics delivery, and proactive client engagement across hospitality customers.

In this fully remote US role, you will build cross‑functional relationships, drive adoption and value, and collaborate with Verdant and Bueno teams to scale a joint offering in hotels and related properties.

Competenze

5+ years in customer success or account delivery for B2B software/services, hospitality/real estate space.
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Mansioni

Own the Verdant partnership as the Bueno counterpart and align priorities and outcomes.
Build relationships with hotel owners, operators, managers and brand stakeholders.
Lead onboarding of hospitality portfolios to deliver live analytics quickly.
Deliver engineering analysis and reporting for energy and comfort improvements.
Develop and execute success plans with adoption and expansion goals.
Provide responsive issue support across Bueno and Verdant teams.
Train property teams on Bueno features and best practices on site.
Gather hospitality feedback and inform roadmap with product teams.
Monitor adoption, retention, satisfaction, and energy savings metrics.
Improve tools and repeatable processes to scale Bueno in the US.
Collaborate with sales, product, and delivery to ensure seamless deployments.