Manager, Customer Success | Remote on West Coast

Showcify, Inc.; United States; Remote; USD 170,000 - 230,000; Full time

Job summary

n8n is hiring a West Coast Customer Success leader to drive adoption, retention, and expansion for our most strategic enterprise customers. You will own executive relationships, guide a growing team, and shape scalable CS playbooks in a remote-first environment.

You will oversee forecasting, risk reviews, and repeatable CS motions across onboarding, QBRs, adoption, and renewals while collaborating with Sales, Product, Support, and GTM leaders to deliver exceptional end-to-end customer

Qualifications

• 2–3+ years of people management experience with a track record of hiring, developing, and retaining CS talent.
• 7–10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles with large, complex enterprise customers.
• Experience in an enterprise IT or technology environment and understanding of technical buyers and customers.
• Operational discipline: comfortable running forecasts, account-health cadences, and structured risk reviews.
• Builder mindset: thrives when not everything is defined and can solve problems directly.
• Low-ego collaboration: works well with peers toward a shared direction.

Responsibilities

• Lead our most strategic enterprise accounts with executive relationships and direct involvement when needed.
• Hire and onboard the remaining CSMs to build the West Coast team.
• Coach and develop the team through structured 1:1s, development plans, and skill-building.
• Establish a consistent operating cadence across forecasting, account health, and risk reviews.

Skills

People leadership

Enterprise CS

Operational discipline

Builder mindset

Low-ego collaboration

Leadership trajectory

Automation familiarity

Leadership across environments

Job description

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

We’re in a defining moment of an incredible journey. Come and build with us.

This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas Your main goal will be to build and lead a high-performing Customer Success function on the West Coast, helping n8n’s most strategic enterprise customers drive adoption, retention, and expansion while scaling the team and operating model for our next stage of growth.

To make that happen, you’ll combine hands-on customer leadership, deliberate people development, and strong operational execution:

LEAD OUR MOST STRATEGIC ENTERPRISE ACCOUNTS

• Partner with CSMs to navigate complex customer challenges and develop strategies for our largest and highest-risk enterprise accounts.

• Build trusted executive relationships with key customers and step directly into customer conversations when additional leadership is needed.

• Stay hands-on with strategic accounts while the West team scales, including personally owning customer relationships where needed.

BUILD AND DEVELOP A HIGH-PERFORMING WEST COAST TEAM

• Hire and onboard the remaining CSMs needed to build out the West Coast Customer Success team.

• Coach and develop your team through structured 1:1s, clear development plans, and deliberate skill-building.

• Create a high-accountability, supportive environment where people receive clear feedback and can continuously raise the bar.

DRIVE OPERATIONAL EXCELLENCE

• Establish and run a consistent operating cadence across forecasting, account health, and structured risk reviews.

• Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.

• Use customer and team insights to identify risks early, raise issues proactively, and continuously improve how the team operates.

SHAPE THE CUSTOMER JOURNEY WITH CROSS-FUNCTIONAL PARTNERS

• Partner closely with Sales, Product, Support, TAMs, Renewals, and GTM leaders to deliver a strong end-to-end customer experience.

• Collaborate with Customer Success leaders across US East, EMEA, and Scaled CS to evolve shared playbooks and ways of working.

• Contribute to global CS initiatives and help build scalable methodologies as n8n’s Customer Success organization continues to grow.

REQUIREMENTS

Must-haves

• People leadership: You have 2–3+ years of people management experience, with a strong track record of hiring, developing, and retaining Customer Success talent.

• 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles, including supporting large, complex, high-risk enterprise customers.

• Tech industry experience and relevant Enterprise subject-matter expertise: You’ve worked in an enterprise IT or technology environment and understand the needs and expectations of technical buyers and customers.

• Operational discipline: You’re comfortable running forecasts, account‑health cadences, and structured risk reviews to keep a complex book of business on track.

• Builder mindset: You thrive in environments where not everything is already defined and are willing to roll up your sleeves to solve problems directly.

• Low-ego collaboration: You enjoy working within a shared direction, partnering closely with peers, and improving existing processes.

Nice-to-haves

• High-growth leadership trajectory: You’ve progressed from a senior CSM role into first-line leadership and have demonstrated strong potential to take on increasing scope.

• Automation and AI familiarity: You’re familiar with n8n or the broader automation and AI tooling ecosystem.

• Leadership across environments: You’ve held Customer Success leadership responsibilities across more than one company and have seen different approaches to scaling teams.

Why join us?

At n8n, you’ll have the opportunity to shape an important new leadership layer in our US Customer Success organization and build the West Coast team around some of our largest and most technically sophisticated enterprise customers. You’ll have real influence over how we evolve our customer journey, operating model, and CS playbooks as the company scales rapidly, without having to start from zero.

You’ll join a collaborative, remote-first environment where leaders are expected to stay close to customers, develop great people, experiment, and turn what works into scalable systems. As n8n continues to grow globally and build its position in AI-powered automation, you’ll help define what world-class enterprise Customer Success looks like here.

Sound like a challenge you’re excited to take on?

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).