Customer Success Manager - Guided - West Coast

n8n GmbH; Sacramento (CA); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Remote-first

401(k) with company match

HDHP with HSA option

Job summary

n8n GmbH is seeking a Customer Success Manager for our Guided segment to own a portfolio of enterprise accounts across onboarding, adoption, and renewal on US West Coast timelines.

You will lead kickoffs, success planning, executive reviews, and ROI storytelling while partnering with Support, Solutions Engineering, Product, and Sales to drive renewals and expansion.

Qualifications

• You’ve managed a portfolio of enterprise SaaS customers and led end-to-end post-sales processes.
• You engage with IT and engineering stakeholders on APIs, integrations, authentication, and automation.
• You’ve supported renewals and expansion opportunities with a track record of retention and growth.
• You translate product usage into measurable business outcomes and ROI.
• You run a structured operating cadence with strong follow-through.
• You communicate clearly with technical builders and executives to build durable relationships.
• You partner with Sales, Support, Solutions Engineering, and Product to unblock customers.

Responsibilities

• Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal.
• Lead kickoffs and success planning, aligning stakeholders on goals and timelines.
• Drive onboarding and enablement across technical and business audiences.
• Establish a cadence with health checks, executive syncs, and QBRs.
• Monitor health and usage signals to identify risks and manage escalations.
• Quantify business value with ROI narratives across the lifecycle.
• Identify expansion opportunities and work with Account Executives on strategy.
• Collaborate with Support, Solutions Engineering, and Product to remove blockers.
• Provide feedback to Product and Engineering to shape roadmap priorities.

Skills

Enterprise CS experience

Technical fluency

Commercial acumen

Value & outcomes mindset

Operational rigor

Clear, high-trust communication

Cross-functional leadership

Builder mindset in ambiguity

Automation curiosity

Startup/scale-up experience

Multi-region collaboration experience

Education

Technical degree or equivalent experience

Job description

The AI orchestration of your wildest imagination.n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.

Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.

Along the way, we’ve:Cultivated a community of more than 650,000 active developers and builders

Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build.

We’re in a defining moment of an incredible journey. Come and build with us.

This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas.

As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region, guiding customers from onboarding through scaled adoption and long-term expansion. You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI. You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base. Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.

What You’ll Be Doing

Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal

Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes

Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges

Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions

Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment

Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact

Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth

Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience

Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Requirements

Enterprise Customer Success experience You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.

Technical fluency You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to upscale.

Commercial acumen You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.

Value & outcomes mindset You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.

Operational rigor You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.

Clear, high-trust communication You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.

Cross-functional leadership You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.

Builder mindset in ambiguity You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

Nice-to-haves

Automation + AI curiosity You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.

Startup/scale-up experience You’ve operated in high-growth environments and enjoy “building the plane while flying it.”

Multi-region collaboration experience You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.

Technical or STEM education

Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.

Familiarity with n8n or similar platforms

Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer

If you see multiple job postings for the same role, it is most likely because we’re hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role.

Benefits

Competitive compensation

We offer fair and attractive pay.

Ownership

Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

Work/life balance

We work hard but ensure you have time to recharge:Europe:

30 days of vacation, plus public holidays wherever you are.

US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

Health & wellness

Europe: We provide benefits according to local country norms.*

US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

Future planning

Europe: We provide pension contributions according to local country norms.*

US: 401(k) retirement plan with a 4% employer match.

Financial security

Europe: We provide benefits according to local country norms.*

US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

Career growth

We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

A passionate team

We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

Remote-first

Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

Giving back

We're big fans of open source, and you'll get $100 per month to support projects you care about.

Transparency

We all know what everyone’s working on, how the company is doing—the whole shebang.

* Country-specific details are provided in your contract.