Senior Customer Success Manager - German Speaking (Remote)

Showcify, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Work-life balance

Remote-friendly

Job summary

n8n is the open workflow orchestration platform that empowers AI-driven teams to automate faster, smarter and with less friction. As Senior Customer Success Manager (High-Touch) for the German-speaking market, you’ll be the trusted post-sales partner for our largest enterprise customers, learning their business and turning product usage into measurable ROI.

Working with Support, Solutions Engineering, Product and Sales, you’ll own retention and expansion, lead kickoffs and health checks, drive

Qualifications

• German native speaker with fluent business English required.
• Senior Enterprise Customer Success experience with a track record of retention/expansion targets.
• Experience carrying revenue ownership and KPIs for enterprise SaaS.
• Technical engagement with IT/engineering stakeholders (APIs, integrations).
• Familiarity with DACH enterprises (Germany, Austria, Switzerland).
• Strong commercial sense and ability to translate usage into ROI and business value.
• Ability to build account plans and maintain an operating cadence across large organizations.
• Excellent stakeholder management across builders and executives.

Responsibilities

• Own a small book of large German-speaking enterprise customers from onboarding to renewal.
• Develop individual account strategies and map footprints across IT, engineering and business leaders.
• Drive retention and expansion targets in collaboration with Account Executives.
• Lead kickoffs and success planning with clear goals, timelines and responsibilities.
• Oversee onboarding and enablement for technical and business audiences to accelerate value.
• Maintain a strong operating cadence with health checks and executive syncs.
• Quantify business value and ROI throughout the customer lifecycle.
• Coordinate with Support, Solutions Engineering and Product to remove blockers.

Skills

German native

Senior CSM experience

Revenue ownership

Technical acumen

DACH enterprise experience

Commercial acumen

Account strategy

Stakeholder management

Builder mindset

Automation curiosity

n8n familiarity

Startup/scale-up experience

Technical education

Multi-region experience

Education

Technical or STEM education

Job description

The AI orchestration of your wildest imagination.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects

• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

We’re in a defining moment of an incredible journey. Come and build with us.

As a Senior Customer Success Manager (High-Touch) for the German-speaking market, you will be the trusted post-sales partner for some of n8n’s most strategic enterprise customers. With a deliberately small book of business, you go deep: you learn each customer’s business, build relationships across their organization, and turn product usage into measurable outcomes and clear ROI.

You will own retention and expansion for your accounts, running a tight operating cadence of kickoffs, success plans, health checks, QBRs and renewals, while proactively managing risk and escalations.

In close partnership with Support, Solutions Engineering, Product and Sales, you turn technical success into durable revenue.

What You’ll Be Doing

• Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal

• Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders

• Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives

• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes

• Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value

• Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations

• Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact

• Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience

• Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team

REQUIREMENTS

German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers)

Senior Enterprise Customer Success experience: You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end

Revenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth

Technical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support.

DACH enterprise experience: You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail)

Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business cases

Account strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through

Senior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationships

Builder mindset: You enjoy taking ownership and making an impact in fast-changing environments

Nice-to-haves

Automation + AI curiosity: You’ve used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization

Familiarity with n8n or similar tools: Prior exposure to workflow automation/integration platforms helps you ramp faster

Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “build the plane while flying it” work

Technical or STEM education: Degree or equivalent training in a technical field is a plus (Computer Science, Engineering etc.)

Multi-region experience: You’ve worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35 ).

Benefits

• Competitive compensation – We offer fair and attractive pay.

• Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.

• Work/life balance – We work hard but ensure you have time to recharge:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness –

  • Europe: We provide benefits according to local country norms.*

  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning –

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan with a 4% employer match.

• Financial security –

  • Europe: We provide benefits according to local country norms.*

  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.

• Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.

• Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.

* Country-specific details are provided in your contract.