Sr. Customer Success Manager

Ladders; United States; Remote; USD 118,000 - 132,000; Full time

Benefits offered by this job

Remote work flexibility

Travel to client sites

Engagement with C-level executives

Prescriptive relationship management

Supportive team environment

Job summary

Ladders seeks a Sr. Customer Success Manager to strengthen strategic client partnerships and drive adoption in a remote, high-touch environment.

You will collaborate with executive stakeholders to align success plans, anticipate risks, and grow long-term relationships, delivering proactive guidance and health monitoring to reduce churn.

Qualifications

• Experience in a customer-facing role within a SaaS or technology company.
• Background in Healthcare Sales, Account Management, or Customer Success Management, with experience serving enterprise customers.
• Proven track record of sustaining and growing client relationships.
• Familiarity with CRM tools such as Salesforce or Gainsight.

Responsibilities

• Manage and enhance client partnerships to optimize solution value
• Develop and deliver joint customer success plans to expand client relationships
• Act as a trusted advisor, providing strategic guidance to customer executive leadership
• Use customer success methodologies to anticipate challenges and recommend solutions
• Implement early warning strategies to monitor customer health and mitigate churn
• Build strong relationships and take initiative in a fast-paced environment
• Communicate effectively and work independently in a remote setting

Skills

Customer Success

Executive communication

Relationship management

Strategic planning

Enterprise clients

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Job description

For our client, we are seeking a Sr. Customer Success Manager to join the team of a leader in the Technical Services space.

This role will focus on strengthening strategic client partnerships and driving adoption of solutions that support customer outcomes in a remote, high-touch environment. You will work closely with executive stakeholders to align success plans, anticipate risks, and help expand long-term relationships. The position calls for a proactive relationship manager who can combine consultative insight with disciplined customer health monitoring to reduce churn and support growth.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $118,000 – $132,000 annually

Responsibilities

• Manage and enhance client partnerships to optimize solution value


• Develop and deliver joint customer success plans to expand client relationships


• Act as a trusted advisor, providing strategic guidance to customer executive leadership


• Use customer success methodologies to anticipate challenges and recommend solutions


• Implement early warning strategies to monitor customer health and mitigate churn


• Build strong relationships and take initiative in a fast-paced environment


• Communicate effectively and work independently in a remote setting

Qualifications

• Passion for impacting post-acute care markets and the future of work


• Experience in a customer-facing role within a SaaS or technology company


• Background in Healthcare Sales, Account Management, or Customer Success Management, with experience serving enterprise customers


• Proven track record of sustaining and growing client relationships


• Bachelor's degree in a relevant field or equivalent practical experience


• Familiarity with CRM tools such as Salesforce or Gainsight

Benefits

• Remote work flexibility with required travel to client locations


• Opportunity to impact care for vulnerable populations


• Engagement with C-level executives and strategic business alignment


• Access to a prescriptive relationship management methodology


• Supportive team environment focused on customer success

Our client is an equal opportunity employer.