Senior Customer Success Manager - Enterprise SaaS

Georgian; United States; Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

Coder is the leading platform for AI development infrastructure, enabling enterprises to securely run human and AI-driven development workflows. You will own onboarding and rollout plans, coordinate with Sales for deployments, and work with Support and Product to resolve issues.

As a Customer Success leader, you will monitor health, identify expansion opportunities, oversee renewals, and serve as the primary contact for inquiries, ensuring customers achieve their goals with Coder’s platform.

Formación

• 3+ years in SaaS sales or customer success
• Knowledge of cloud, DevOps, CI/CD, and SDLC
• Experience with Salesforce and CS platforms

Responsabilidades

• Own onboarding and rollout plans for new customers; coordinate with Sales for implementations
• Remove barriers to adoption to help customers achieve outcomes
• Engage with customers to understand goals and provide guidance
• Identify expansion opportunities within existing accounts; partner with Sales on upsell/cross-sell
• Oversee renewals and forecasting
• Serve as primary contact for inquiries and escalations; collaborate with Coder teams
• Monitor and report on customer health and usage
• Develop deep expertise in Coder’s products for global coverage

Conocimientos

Customer success

Sales experience

Stakeholder management

DevOps knowledge

Verbal communication

Herramientas

Salesforce

Totango

Gainsight

Descripción del empleo

Coder is the leading platform for AI development infrastructure, enabling enterprises to securely run human and AI-driven development workflows. You will own onboarding and rollout plans, coordinate with Sales for deployments, and work with Support and Product to resolve issues.

As a Customer Success leader, you will monitor health, identify expansion opportunities, oversee renewals, and serve as the primary contact for inquiries, ensuring customers achieve their goals with Coder’s platform.