Enterprise Adoption & Success Lead

Georgian; United States; A distancia; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Coder is seeking a senior Customer Success professional to own onboarding and rollout plans for enterprise customers. You will coordinate with Sales, Solutions, and Engineering to ensure successful implementations of Coder’s platform, remove adoption barriers, and drive adoption and expansion across the customer base.

You will translate customer goals into technical priorities and a roadmap, guide admins on deployment readiness, and monitor health and progress.

Formación

• 5+ years in customer success or a technical customer-facing role with enterprise accounts
• Experience guiding onboarding and deployments in SaaS or self-hosted environments
• Knowledge of cloud infrastructure, DevOps, CI/CD and SDLC and how they fit in a customer environment
• Hands-on experience with Salesforce and other CS platforms
• Strong relationships across executive, business, and technical stakeholders
• Ability to advocate for customers and provide actionable feedback to Product and cross-functional teams

Responsabilidades

• Own onboarding and rollout plans for new customers, coordinating with Sales and Solutions for a successful implementation
• Remove adoption barriers to help customers achieve outcomes quickly
• Engage with customers to understand goals and use cases and provide tailored guidance
• Translate goals into adoption milestones and a roadmap for broader product use
• Guide admins on deployment readiness, configuration best practices, and ongoing adoption
• Lead technical discovery and coordinate with Solutions, Support, or Engineering for complex implementations
• Identify expansion opportunities and collaborate with Sales on upsell/cross-sell motions
• Oversee renewals and forecasting and ensure timely commitments
• Serve as primary contact for inquiries and escalations and coordinate with Coder teams
• Monitor customer health and usage and report on adoption milestones

Conocimientos

Customer success

Enterprise accounts

Cloud infrastructure

DevOps

CI/CD

Platform engineering

Sales alignment

Educación

Bachelor’s degree

Herramientas

Salesforce

Kubernetes

Terraform

Gainsight

Totango

Descripción del empleo

Coder is seeking a senior Customer Success professional to own onboarding and rollout plans for enterprise customers. You will coordinate with Sales, Solutions, and Engineering to ensure successful implementations of Coder’s platform, remove adoption barriers, and drive adoption and expansion across the customer base.

You will translate customer goals into technical priorities and a roadmap, guide admins on deployment readiness, and monitor health and progress.