Senior Customer Success Manager - Enterprise Payments (Remote)

Enfuce; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Employee stock options

Flexible time off

Remote work options

Team activities

Healthcare & pension

Job summary

Enfuce, a global payments partner, is seeking a Senior Customer Success Manager to lead strategic customer relationships, maximize account growth, and act as a trusted commercial advisor to our most valued clients. You will own high-value accounts, drive measurable impact for customers and Enfuce, and coordinate cross-functional teams across onboarding, delivery, product, and commercial functions.

You’ll mentor teammates, shape CS best practices, and influence decision-making.

Qualifications

• 5+ years in a Senior CSM, Key Account Manager, or similar client-facing role within payments/fintech or financial services.
• Proven success managing and growing high-value enterprise accounts with multiple stakeholders.
• Strong commercial mindset with a track record of driving revenue through upsell, expansion, and strategic account development.
• Experience engaging with C-level stakeholders in enterprise environments with credibility.
• Understanding of financial regulations and product offerings in BaaS/embedded finance/issuer space.
• Data-driven decision-maker with excellent communication, planning, and prioritisation skills.
• Demonstrated ability to balance strategic thinking with hands-on execution in a fast-paced environment.
• Comfortable leading cross-functional collaboration across teams such as sales, legal, product, and delivery.
• Passionate about customer advocacy and long-term success.
• Fluency in English required; additional European languages are a plus.

Responsibilities

• Develop and maintain trusted, long-term partnerships with key clients, aligning strategic goals with our solutions to drive revenue, retention, and mutual success.
• Act as the lead commercial advisor and primary contact for executive stakeholders, providing strategic guidance and navigating escalations.
• Drive expansion across your portfolio through proactive upsell, cross-sell, and solution adoption opportunities.
• Lead quarterly and executive business reviews, aligning internal and customer stakeholders around KPIs, ROI, and future opportunities.
• Monitor and interpret customer health signals, using data to inform engagement strategies and mitigate risk.
• Collaborate cross-functionally with sales, product, delivery, and finance to ensure effective outcomes.
• Maintain a deep understanding of the embedded finance and payments ecosystem to position capabilities in strategic conversations.
• Champion customer feedback internally to inform product and service enhancements.
• Support growth of the CS function by contributing to process development and operational excellence.

Skills

C-level engagement

Upsell & expansion

Data-driven decisions

Cross-functional collaboration

Strategic communication

English fluency

Job description

Enfuce, a global payments partner, is seeking a Senior Customer Success Manager to lead strategic customer relationships, maximize account growth, and act as a trusted commercial advisor to our most valued clients. You will own high-value accounts, drive measurable impact for customers and Enfuce, and coordinate cross-functional teams across onboarding, delivery, product, and commercial functions.

You’ll mentor teammates, shape CS best practices, and influence decision-making.