Senior Customer Success Manager, Energy Analytics

Yesenergy; Virginia (MN); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

401(k) with matching

Flexible vacation & schedules

Job summary

Yes Energy is seeking a dynamic Customer Success Manager to drive maximum value for customers across our SaaS data and analytics platform. You will lead training, onboarding, and ongoing engagement to ensure renewal and growth while coordinating with Product and Support teams.

The role requires strong communication, KPI execution, and the ability to travel up to 15% as needed, with hybrid work in multiple US cities.

Qualifications

• Bachelor’s degree in Business, Communications, Computer Science, or related field, or equivalent work experience.
• Minimum of 3 years in Customer Success or Account Management in a SaaS environment.
• Energy, nodal power market or trading experience is preferred.

Responsibilities

• Advocate for customers and align Product, Sales, Marketing, and Support.
• Provide exceptional service, troubleshoot issues, and offer technical guidance.
• Lead training and onboarding for new customers to maximize product adoption.
• Develop and maintain customer success plans to drive renewals and objectives.
• Build trusted relationships and act as a strategic advisor for optimal workflows.

Skills

Communication skills

KPI focus

Collaboration

Presentation skills

Customer relationship software

Big data awareness

Travel readiness

Problem solving

Education

Bachelor’s degree or equivalent

Tools

JIRA

Salesforce

Job description

Yes Energy is seeking a dynamic Customer Success Manager to drive maximum value for customers across our SaaS data and analytics platform. You will lead training, onboarding, and ongoing engagement to ensure renewal and growth while coordinating with Product and Support teams.

The role requires strong communication, KPI execution, and the ability to travel up to 15% as needed, with hybrid work in multiple US cities.