Energy Customer Success Manager - North America

Kpler; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Kpler is seeking a Customer Success Manager to oversee energy clients across the United States and Canada. You will own a diverse portfolio, drive onboarding, adoption, and retention, and partner with Sales, Product, and Engineering to deliver value.

You will manage relationships, monitor outcomes, and ensure client success through proactive engagement. You will collaborate with cross-functional teams, leverage data platforms and Salesforce to inform strategy, and advocate for client needs to

Qualifications

• 2+ years in Customer Success, Account Management, or client-facing role.
• Strong energy/commodity data understanding and ability to discuss data with clients.
• Proven ability to manage a diverse book of business and drive adoption and retention.
• Excellent communication and relationship-building skills.
• Highly organized, self-motivated, and proactive.
• Customer-centric and product-oriented with ability to link client objectives to product capabilities.
• Technically capable with CRM systems (Salesforce), data platforms, Excel, APIs, and Python.

Responsibilities

• Build and nurture strong client relationships across the North American region.
• Deliver onboarding experiences and position clients to realize value from Kpler’s solutions.
• Develop tailored engagement strategies to drive adoption and platform utilization.
• Provide expert support via email, calls, and in-person meetings on maritime data and workflows.
• Monitor usage and outcomes; identify opportunities to align solutions with client objectives.
• Partner with Sales to identify expansions, support renewals, and demonstrate value.
• Collaborate with Product and Engineering; relay client feedback and translate into improvements.
• Maintain accurate Salesforce records including plans, metrics, opportunities, and renewals.
• Identify risks to satisfaction and retention and coordinate cross-functional resolutions.
• Share customer insights and market trends to inform product and strategy.

Skills

Energy industry knowledge

Customer success

Account management

Communication

Relationship-building

Organized

Cross-functional collaboration

CRM systems

Tools

Salesforce

Excel

APIs

Python

Job description

Kpler is seeking a Customer Success Manager to oversee energy clients across the United States and Canada. You will own a diverse portfolio, drive onboarding, adoption, and retention, and partner with Sales, Product, and Engineering to deliver value.

You will manage relationships, monitor outcomes, and ensure client success through proactive engagement. You will collaborate with cross-functional teams, leverage data platforms and Salesforce to inform strategy, and advocate for client needs to