Senior Customer Success Manager, Core Cloud

Salesforce, Inc.; Washington (IL); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Flexible Office Space

Health and Dental Benefits

Parental Leave

Employee Stock Purchasing Program

Job summary

Salesforce, Inc. is seeking a Senior Manager for Customer Success to act as a strategic partner focused on maximizing customer value and ensuring technical health within their Salesforce investment.

This role involves managing complex customer programs, fostering relationships with executive leadership, and driving engagement. The ideal candidate will have 5-6 years of experience and possess key Salesforce certifications, with a focus on delivering impactful solutions and insights.

Qualifications

• Experience in Customer Success or relevant strategic consulting fields.
• Exceptional communication and presentation skills.
• Ability to handle objections and navigate discussions.

Responsibilities

• Drive quantifiable business impact for complex customers.
• Craft engagement charters with specified goals and metrics.
• Cultivate relationships with customer executive leadership.

Skills

Strategic Accountability

Complex Program Management

Advanced Stakeholder Management

Business Insight

Risk Management

Education

5-6 years of relevant industry expertise

Sales Cloud Consultant certification

Service Cloud Consultant certification

Advanced Administrator certification

Tools

Sales Cloud

Service Cloud

AI Tools

Job description

Salesforce, Inc. is seeking a Senior Manager for Customer Success to act as a strategic partner focused on maximizing customer value and ensuring technical health within their Salesforce investment.

This role involves managing complex customer programs, fostering relationships with executive leadership, and driving engagement. The ideal candidate will have 5-6 years of experience and possess key Salesforce certifications, with a focus on delivering impactful solutions and insights.