Senior Manager, Customer Success & Exec Alignment

salesforce.com, inc.; New York (NY); On-site; USD 150,000 - 227,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a Senior Manager, Customer Success to lead cross-functional delivery, align resources across teams, and cultivate executive relationships with top customers in the Salesforce Premier & Signature programs.

The role focuses on reducing attrition, expanding consumption, and ensuring value realization from customers' investments. Strong C-level communication and risk management are essential for success in this senior leadership position.

Qualifications

• 10+ years of relevant industry expertise in Sales, Customer Success, SaaS platform use, or related fields.
• Successful track record in customer success or related roles.
• Demonstrable experience leading a large portfolio of customers.
• Ability to collaborate and drive outcomes across multiple internal teams and external partners.

Responsibilities

• Collaborate with Sales leaders to align resources to grow consumption and mitigate attrition.
• Serve as primary escalation point within a Sales region for Signature and Premier Success plans.
• Nominate troubled customer implementation for Restarts and other attrition mitigation initiatives.
• Develop executive relationships with customers and assist in handling issues and maximizing value.

Skills

Customer Success

SaaS experience

Cross-functional collaboration

Executive communication

Risk management

Job description

Salesforce, Inc. is seeking a Senior Manager, Customer Success to lead cross-functional delivery, align resources across teams, and cultivate executive relationships with top customers in the Salesforce Premier & Signature programs.

The role focuses on reducing attrition, expanding consumption, and ensuring value realization from customers' investments. Strong C-level communication and risk management are essential for success in this senior leadership position.