Senior Customer Success Manager - Strategic Advisor

Salesforce; Seattle (WA); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) plan

Employee stock purchasing program

Job summary

Salesforce in Seattle is looking for a Customer Success Manager, Senior Manager responsible for driving significant impact across key customers. This role requires proven ability in managing multi-org customers and ensuring they gain maximum value from their Salesforce investment.

The ideal candidate will possess substantial experience in Customer Success, demonstrating strong communication and stakeholder management skills. Salesforce offers competitive compensation and a collaborative work environment.

Qualifications

• 5-6 years of experience in Customer Success or SaaS platforms.
• Exceptional communication and presentation skills.
• Ability to navigate complex discussions and drive alignment.

Responsibilities

• Drive business impact across Signature customers.
• Manage complex programs and customer priorities.
• Cultivate relationships with customer leadership.

Skills

Communication skills

Stakeholder management

Complex program management

Customer success methodology

Education

5-6 years industry experience

Tools

Sales Cloud

Service Cloud

AI tools

Job description

Salesforce in Seattle is looking for a Customer Success Manager, Senior Manager responsible for driving significant impact across key customers. This role requires proven ability in managing multi-org customers and ensuring they gain maximum value from their Salesforce investment.

The ideal candidate will possess substantial experience in Customer Success, demonstrating strong communication and stakeholder management skills. Salesforce offers competitive compensation and a collaborative work environment.