Senior Customer Success Manager — AI-Driven Growth

Salesforce; Atlanta (GA); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce is seeking a Senior Manager, Customer Success to drive strategic outcomes for our most complex Signature customers. You will partner with executive stakeholders to align business goals, improve adoption, and maximize value from Salesforce investments.

The role emphasizes cross-product integration and program leadership to deliver measurable outcomes. This office-flexible position requires deep experience in managing high-impact accounts, proficient communication with C-level sponsors,

Qualifications

• 5–6 years in Customer Success or SaaS consulting.
• Excellent communication and presentation skills with executive/C-level influence.
• Ability to navigate complex multi-org environments and align stakeholders.
• Experience owning end-to-end customer success for high-value, strategic accounts.

Responsibilities

• Drive ROI-driven engagement across complex, multi-org Signature customers.
• Own the Signature experience across multiple workstreams and integrate customer priorities.
• Mobilize internal resources and expert teams as needed to deliver outcomes.
• Define engagement charter with clear goals and metrics for alignment.

Skills

Sales Cloud

Service Cloud

Executive communication

SaaS experience

Tools

Salesforce CRM

Job description

Salesforce is seeking a Senior Manager, Customer Success to drive strategic outcomes for our most complex Signature customers. You will partner with executive stakeholders to align business goals, improve adoption, and maximize value from Salesforce investments.

The role emphasizes cross-product integration and program leadership to deliver measurable outcomes. This office-flexible position requires deep experience in managing high-impact accounts, proficient communication with C-level sponsors,