Senior Customer Success Manager, Charter Networks (Remote)

ParentSquare User Group; United States; Teletrabalho; USD 80 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K

Stock options

Wellness reimbursements

Generous PTO

15 paid holidays

Resumo da oferta

ParentSquare is seeking a Senior Customer Success Manager to partner with charter networks, from single campuses to CMOs, driving satisfaction, usage, and ROI. You’ll own renewals, coordinate with Sales, Implementation, Product, and Finance to foster growth and scale across districts.

As a remote-first team, you’ll collaborate across functions, champion customer health, and help networks succeed with data-driven insights that inform proactive outreach and flexible adoption strategies.

Qualificações

• 3+ years in Customer Success or Account Management at a SaaS company.
• Experience managing both strategic enterprise accounts and a high-volume book of smaller customers.
• Track record of partnering with Sales on expansion and growing relationships.
• Experience supporting complex, multi-site implementations.

Responsabilidades

• Owning a hybrid charter portfolio across states and regions.
• Serving as the single owner for medium to enterprise networks.
• Building success plans with large networks to drive adoption and ROI.
• Partnering on large network launches including data integration and config.
• Running onboarding for regions/sites and cohorts like office hours and workshops.
• Partnering with CS leadership and Sales to spot growth and use health data.
• Owning renewals and retention, resolving escalations with stakeholders.
• Leading demos and training as a product expert and feeding feedback to Product.

Conhecimentos

Customer Success

Account Management

SaaS Experience

Enterprise Accounts

Multi-site Implementations

Executive Communication

Project Management

K-12 EdTech

Descrição da oferta de emprego

ParentSquare is seeking a Senior Customer Success Manager to partner with charter networks, from single campuses to CMOs, driving satisfaction, usage, and ROI. You’ll own renewals, coordinate with Sales, Implementation, Product, and Finance to foster growth and scale across districts.

As a remote-first team, you’ll collaborate across functions, champion customer health, and help networks succeed with data-driven insights that inform proactive outreach and flexible adoption strategies.