Senior Charter Success Manager — Remote, Enterprise

ParentSquare; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Employer-murnished 401K

Parental Leave

Stock options

Health + wellness reimbursements

Generous PTO

15 paid holidays

Job summary

ParentSquare is seeking a Senior Customer Success Manager to lead charter networks, from single campuses to national CMOs, driving adoption, renewals, and clear ROI. You’ll partner with Sales, Support, Implementation, Product, and Finance to deepen relationships and expand across the charter sector.

Join a remote-first team that values humility and passion for our mission, with opportunities to scale programs and influence product directions across diverse district networks.

Qualifications

• 3+ years in Customer Success or Account Management at a SaaS company.
• Experience managing both strategic enterprise accounts and a high-volume book of smaller customers.
• Track record of partnering with Sales on expansion, including growing relationships into larger agreements.
• Experience supporting complex, multi-site implementations.
• Strong project management skills and ability to prioritize across many accounts.
• Clear, confident communication with executive stakeholders and strong attention to detail.

Responsibilities

• Owning a hybrid charter portfolio across strategic networks to high-volume sites and regions.
• Serving as the single point of ownership for mid-to-large networks across states/regions.
• Building success plans with large networks to align goals, drive adoption, and show ROI.
• Partnering with Implementation on large network launches, including data integration and config.
• Running scaled onboarding for new regions and sites, plus 1:many programs.
• Partnering with CS leadership and Charter Sales to spot growth networks and use health data for expansion.
• Owning renewals and retention, resolving escalations and keeping stakeholders confident.
• Leading demos and training as a product expert and feeding feedback to Product.

Skills

Customer Success

Account Management

Sales collaboration

Project management

Executive communication

Job description

ParentSquare is seeking a Senior Customer Success Manager to lead charter networks, from single campuses to national CMOs, driving adoption, renewals, and clear ROI. You’ll partner with Sales, Support, Implementation, Product, and Finance to deepen relationships and expand across the charter sector.

Join a remote-first team that values humility and passion for our mission, with opportunities to scale programs and influence product directions across diverse district networks.