Senior Customer Success Manager – Audit & Cloud (Remote)

Alcor; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

Caseware seeks a Senior Customer Success Manager to manage post-implementation relationships with strategic customers in a remote role across the United States. You will drive adoption of Caseware’s cloud and AI-enabled capabilities and serve as a trusted advisor within a cross-functional team.

You will collaborate with Account Management, Product Management, Support, and Professional Services to ensure measurable value realization and sustained partnerships, while guiding customers through

Qualifications

• 5+ years of relevant professional experience in audit or assurance.
• CPA or Chartered Accountant designation or equivalent.
• Ability to translate product capabilities into customer workflows and business outcomes.

Responsibilities

• Own post-implementation success relationship for strategic customers.
• Drive product adoption using customer insights and product data.
• Develop customer-specific success plans linked to business goals.
• Help customers adopt cloud and AI capabilities; enable internal champions.
• Conduct business reviews and health checks to track adoption and priorities.

Skills

Audit domain

Relationship management

Stakeholder engagement

Product knowledge

Communication

Education

Chartered Accountant / CPA

Tools

Salesforce

CS platforms

Job description

Caseware seeks a Senior Customer Success Manager to manage post-implementation relationships with strategic customers in a remote role across the United States. You will drive adoption of Caseware’s cloud and AI-enabled capabilities and serve as a trusted advisor within a cross-functional team.

You will collaborate with Account Management, Product Management, Support, and Professional Services to ensure measurable value realization and sustained partnerships, while guiding customers through