Customer Success Manager

Clark; New York (NY); Sur place; USD 75 000 - 120 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

Wellhub Platinum membership

Comprehensive health, dental, and vis​

Free company dinner every day

Résumé du poste

Clark is hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base in NYC.

You will partner with the Head of Customer Success, Audit Engineers, Product, and Sales to ensure customers adopt Clark successfully, realize value quickly, and expand their use of the platform in a fast-paced startup environment.

This role emphasizes high ownership, proactive risk management, and building scalable CS playbooks as the company scales.

Qualifications

• 3+ years in customer success, account management, implementation, or consulting.
• Experience in B2B SaaS or workflow-heavy environments.
• Strong communication and relationship-building skills.

Responsabilités

• Own day-to-day relationships after onboarding.
• Track health, adoption, renewals, and expansion signals.
• Run regular check-ins and QBRs.
• Coordinate with Audit Engineers on workflows and feedback.
• Identify risks and escalate appropriately.
• Partner with Sales on expansion opportunities.
• Partner with Product on recurring customer needs.
• Maintain account documentation and visibility.
• Help build repeatable CS playbooks and processes.

Connaissances

Customer success

Account management

SaaS experience

Communication

Organization

Stakeholder management

Description du poste

About Clark

Clark is building the trust infrastructure for the AI economy.

We're starting with audit and accounting workflows—high-trust environments where reliability, accuracy, and security matter as much as productivity. Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.

The Role

We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.

You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.

Why This Role Matters

Clark's customers are adopting AI in critical workflows. Strong customer success ensures they do so with confidence.

The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.

What You'll Do

• Own day-to-day customer relationships after onboarding

• Track customer health, adoption, renewals, and expansion signals

• Run regular customer check-ins and QBRs

• Coordinate with Audit Engineers on workflow questions and customer feedback

• Identify customer risks and escalated appropriately

• Partner with Sales on expansion opportunities

• Partner with Product on recurring customer needs

• Maintain strong account documentation and internal visibility

• Help build repeatable CS playbooks and customer health processes

Who You Are

• 3+ years of customer success, account management, implementation, or consulting experience

• Experience in B2B SaaS or workflow-heavy customer environments

• Strong communication and relationship-building skills

• Highly organized and proactive

• Comfortable managing multiple customers and stakeholders

• Strong customer empathy and commercial awareness

• High ownership and follow-through

Bonus

• Experience in accounting, audit, compliance, fintech, or professional services

• Experience with AI-native products or workflow automation

• Experience working with enterprise or mid-market customers

• Experience supporting renewals, expansion, or onboarding

• Experience at a fast-moving startup

The Environment

• 5 days a week on-site in NYC — no remote or hybrid

• Startup hours and pace — this isn't a 9-to-5

• Flat structure, no hierarchy — everyone ships

• High ownership — you own outcomes, not just tasks

Benefits

• Unlimited PTO

• Wellhub Platinum membership

• Comprehensive health, dental, and vision coverage

• Free company dinner every day