Senior Customer Success Manager - AI, Enterprise & Renewal

Salesforce; Denver (CO); Hybrid; USD 123,000 - 273,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success Manager, Senior Manager, to serve as a trusted advisor for HLS customers. You will lead across teams, manage high-level relationships, and drive adoption and value realization of Salesforce Signature services.

Role requires deep Salesforce platform knowledge, strong communication, and ability to coordinate across internal and external teams. Office-flexible with a 3-day in-office expectation.

Qualifications

• Experience within Healthcare or Life Sciences industries.
• 8+ years in Technical Customer Success, SaaS, or related roles.
• Experience with Salesforce Sales Cloud and/or Service Cloud.
• Salesforce Certifications (AI Specialist, Administrator, etc.).
• 4+ years in management consulting services.
• Experience with Enterprise-level customers.
• Excellent communication and presentation skills at all levels.

Responsibilities

• Serve as the single point of accountability for Signature deliverables, experience, renewal, and expansion.
• Maintain relationships with IT and business leaders at the customer.
• Advise on adoption of new Salesforce features and annual releases.
• Provide proactive feature guidance and coordinate Signature catalog services.
• Triage and resolve high-severity cases as customer advocate.
• Occasional travel to customer sites and after-hours coverage as needed.

Skills

Experience in HLS

Salesforce CRM

SaaS leadership

Executive communication

Cross-functional collaboration

Technical to business translation

Education

Bachelor's degree

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Snowflake

Databricks

BigQuery

RedShift

Job description

Salesforce is seeking a seasoned Customer Success Manager, Senior Manager, to serve as a trusted advisor for HLS customers. You will lead across teams, manage high-level relationships, and drive adoption and value realization of Salesforce Signature services.

Role requires deep Salesforce platform knowledge, strong communication, and ability to coordinate across internal and external teams. Office-flexible with a 3-day in-office expectation.