Senior Customer Success Manager

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with company matching

Generous Paid Time Off and Paid Paren

Company paid Life and Disability

Tuition reimbursement for professional

Hybrid and remote work options

Weekly catered meals and wellness atHQ

Job summary

Ladders is seeking a Senior Customer Success Manager for a client in the healthcare sector. This role focuses on strengthening long-term client relationships and ensuring customers realize value from healthcare solutions.

You will partner with account stakeholders, guide adoption, resolve issues, and identify expansion opportunities while collaborating with internal teams to support retention and growth. Remote - US-based, visa sponsorship unavailable.

Qualifications

• Bachelor’s degree required.
• 4–5 years of relevant experience or equivalent education.
• Excellent communication and teamwork skills.
• Strong people skills for engaging with senior management.
• Motivated to improve healthcare efficiency and patient outcomes.
• Ability to work independently and as part of a team.
• Conflict resolution and problem-solving skills.

Responsibilities

• Maintain deep knowledge of the client’s industry and solution offering
• Consult with clients on product recommendations and training
• Engage with clients to ensure product value and functionality
• Track customer success through engagement metrics
• Identify and grow upsell opportunities within assigned accounts
• Serve as an escalation point for customer issues
• Advocate for customer needs across departments

Education

Bachelor’s degree

Tools

Communication

Job description

For our client, we are seeking a Senior Customer Success Manager to join the team of a leader in the Healthcare space. This role will be responsible for strengthening long-term client relationships and ensuring customers realize meaningful value from the company’s healthcare solutions. You will serve as a trusted advisor to account stakeholders, helping guide adoption, resolve issues, and identify opportunities for expansion. The position also requires close collaboration across internal teams to support customer outcomes, retention, and growth. Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $100,000 – $120,000 annually.

Responsibilities

• Maintain deep knowledge of the client’s industry and solution offering
• Consult with clients on product recommendations and training
• Engage with clients to ensure product value and functionality
• Track customer success through engagement metrics
• Identify and grow upsell opportunities within assigned accounts
• Serve as an escalation point for customer issues
• Advocate for customer needs across departments

Qualifications

• Bachelor’s degree required
• 4–5 years of relevant experience or equivalent education
• Excellent communication and teamwork skills
• Strong people skills for engaging with senior management
• Motivated to improve healthcare efficiency and patient outcomes
• Ability to work independently and as part of a team
• Conflict resolution and problem-solving skills

Benefits

• Comprehensive medical, dental, and vision benefits
• 401(k) with company matching contributions
• Generous Paid Time Off and Paid Parental Leave
• Company paid Life and Disability benefits
• Professional development opportunities including tuition reimbursement
• Global presence with hybrid and remote work options
• Weekly catered meals and wellness facilities at headquarters

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.