Customer Success Advisor

Motion Recruitment Partners LLC; Northern (KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Program

Professional Development

Collaborative culture

Job summary

Motion Recruitment Partners LLC, in the Mainline area, seeks a Customer Success Advisor to drive engagement, platform adoption, and long-term client success for a leading healthcare analytics platform. The role focuses on building relationships, educating users about new capabilities, and increasing product utilization within a growing Customer Success team.

The ideal candidate is a strong communicator who enjoys helping organizations maximize software value, with full-time office-based work and

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, SaaS, Technical Support, Technical Account Management, Healthcare Technology, or a related customer-facing role.
• Strong verbal communication skills and confidence conducting customer conversations via phone and video conferencing.
• Demonstrated ability to develop and maintain trusted customer relationships.
• Excellent organizational, prioritization, and time management skills.
• Ability to manage multiple customer accounts and requests simultaneously.
• Strong problem-solving ability and willingness to learn new technologies quickly.
• Comfortable working independently in a role with significant ownership and autonomy.
• Professional presence and customer-facing presentation skills.
• Ability to work full-time in a five-day-per-week office environment.

Responsibilities

• Proactive outreach to existing customers to increase engagement and platform utilization.
• Responding to customer questions and coordinating issue resolution with internal teams.
• Conducting virtual meetings, product walkthroughs, and adoption conversations.
• Monitoring customer health and identifying potential risks or opportunities.
• Documenting processes, best practices, and operational improvements.
• Representing customer feedback and enhancement requests to internal stakeholders.

Skills

Bachelor's degree

Customer Success

SaaS

Healthcare IT

Communication

Organization

Time management

Independence

Presentation

Problem solving

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Ticketing systems

Project management tools

Job description

A growing healthcare technology organization in the Mainline area is seeking a Customer Success Advisor to support customer engagement, platform adoption, and long-term client success for an industry-leading healthcare analytics platform. This newly created role was established due to significant company growth and will focus on building customer relationships, educating users on new platform capabilities, increasing product utilization, and serving as a trusted resource for clients. The ideal candidate is a strong communicator who enjoys working with customers, learning new technologies, and helping organizations maximize the value of software solutions while contributing to the growth of a high-performing Customer Success team.

Required Skills & Experience

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Success, SaaS, Technical Support, Technical Account Management, Healthcare Technology, or a related customer-facing role.
• Strong verbal communication skills and confidence conducting customer conversations via phone and video conferencing.
• Demonstrated ability to develop and maintain trusted customer relationships.
• Excellent organizational, prioritization, and time management skills.
• Ability to manage multiple customer accounts and requests simultaneously.
• Strong problem-solving ability and willingness to learn new technologies quickly.
• Comfortable working independently in a role with significant ownership and autonomy.
• Professional presence and customer-facing presentation skills.
• Ability to work full-time in a five-day-per-week office environment.

Desired Skills & Experience

• Healthcare IT experience.
• Imaging informatics experience including PACS, RIS, DICOM, or HL7.
• Experience training, onboarding, or educating software users.
• Experience with ticketing systems, support workflows, CRM platforms, or project management tools.
• Exposure to process improvement initiatives or customer operations programs.
• Experience in subscription-based SaaS environments.
• Understanding of customer health metrics, adoption strategies, and retention initiatives.
• Interest in healthcare analytics, technology innovation, and AI-enabled solutions.

What You Will Be Doing Tech Breakdown

• 60% Customer Success & Relationship Management
• 20% Customer Education & Product Adoption
• 10% Customer Feedback & Cross-Functional Collaboration
• 10% Process Improvement & Documentation

Daily Responsibilities

• 35% Proactive outreach to existing customers to increase engagement and platform utilization.
• 25% Responding to customer questions and coordinating issue resolution with internal teams.
• 15% Conducting virtual meetings, product walkthroughs, and adoption conversations.
• 10% Monitoring customer health and identifying potential risks or opportunities.
• 10% Documenting processes, best practices, and operational improvements.
• 5% Representing customer feedback and enhancement requests to internal stakeholders.

The OfferCompetitive Compensation Package

• Base salary: $65,000-$85,000 (pending on experience)
• Potential performance-based incentives/bonus opportunities
• Career advancement opportunities as the Customer Success organization expands
• Direct exposure to executive leadership
• Opportunity to help build and shape a growing function

Benefits

• Medical, Dental, and Vision Coverage
• Paid Time Off and Paid Holidays
• 401(k) Program
• Professional Development Opportunities
• Collaborative, team-oriented workplace culture