Senior Customer Success Manager

Flexera; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Revenera is seeking a Senior Customer Success Manager to influence retention, growth, and long-term success across a portfolio of strategic enterprise accounts. You will work with Sales, Product Management, Professional Services, Support, Sponsors, and Engineering to ensure customers achieve their desired outcomes throughout the lifecycle.

This high-visibility role requires driving adoption, value realization, risk mitigation, and strategic expansion, with opportunities to shape customer

Qualifications

• Bachelor’s degree in a technology or business-related field.
• 5+ years of experience in technology, consulting, or enterprise account management within software/tech.
• Proven track record of driving revenue growth and customer retention in SaaS/tech.
• Proficiency with CRM and CS tools such as Salesforce and Gainsight.
• Strong business acumen with ability to connect solutions to outcomes.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to navigate complex enterprise environments with multiple stakeholders.
• Translate complex customer use cases into actionable success strategies.

Responsibilities

• Own a portfolio of strategic enterprise customers to drive long-term value realization.
• Develop and execute Customer Success Plans aligned with measurable outcomes.
• Lead executive engagements through business reviews to demonstrate value and identify growth.
• Drive adoption and utilization of Revenera solutions to strengthen retention and expansion.
• Identify growth opportunities by aligning Revenera capabilities with customer priorities.
• Implement proactive risk mitigation to improve customer health and protect recurring revenue.
• Build customer advocacy by increasing satisfaction and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, PS, PM, Support, and Engineering.
• Influence account strategies with data-driven insights and resource alignment.
• Translate complex use cases into clear business value for executives.

Skills

Strategic thinking

Stakeholder management

Communication

Analytical skills

Account management

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

About Revenera

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.

Location: Remote (North America, PT/MT time zones preferred)

Role Overview

The Senior Customer Success Manager directly influences customer retention, growth, and long-term success by driving adoption, value realization, risk mitigation, and strategic account expansion. You will work closely with Sales, Product Management, Professional Services, Support, Executive Sponsors, and Engineering to ensure customers achieve their desired business outcomes throughout the customer lifecycle. This is a highly visible role with the opportunity to influence customer strategy, revenue growth, customer advocacy, and product adoption across a portfolio of strategic enterprise accounts.

Key Responsibilities

• Own a portfolio of strategic enterprise customers, responsible for driving business outcomes and long-term value realization.
• Develop and execute Customer Success Plans that align customer objectives with measurable business outcomes, adoption strategies, and success metrics.
• Lead executive engagement through business reviews that demonstrate value, track progress, highlight risks, and identify future growth opportunities.
• Drive adoption and utilization of Revenera solutions to strengthen retention, improve customer outcomes, and accelerate expansion opportunities.
• Identify and advance growth opportunities by aligning Revenera capabilities to evolving customer business priorities and objectives.
• Implement proactive risk mitigation strategies that improve customer health, reduce churn risk, and protect recurring revenue.
• Build customer advocacy by increasing customer satisfaction, referenceability, and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering to ensure seamless customer lifecycle execution.
• Influence account strategies by delivering data-driven customer insights and aligning resources to customer priorities.
• Translate complex customer use cases, technical requirements, and software monetization challenges into clear business value for executive stakeholders.
• Act as the voice of the customer to influence product direction, customer programs, and continuous improvement initiatives.

Required Qualifications

• Bachelor’s degree in a technology or business-related field, preferred.
• 5+ years of experience in technology, consulting, or enterprise account management roles within a software or technology company.
• Proven track record of driving revenue growth and customer retention within a SaaS, software, or technology environment.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Strong business acumen with the ability to understand customer strategies, identify opportunities, manage risk, and connect solutions to measurable business outcomes.
• Exceptional communication, presentation, stakeholder management, and strategic thinking skills.
• Strong analytical skills with the ability to communicate insights and recommendations to both technical and executive audiences.
• Ability to navigate complex enterprise environments involving multiple stakeholders, business priorities, operational processes, and technical requirements.
• Proven ability to translate complex customer use cases and business challenges into actionable success strategies that deliver measurable value.

What Makes You Successful

• You think strategically and focus on outcomes, not activities.
• You thrive in complex customer environments and can confidently engage both technical teams and executive decisionmakers.
• You use strong business judgment to uncover opportunities, navigate challenges, and guide customers toward successful outcomes.
• You can simplify complex concepts and communicate value clearly to diverse audiences.
• You proactively identify risks and opportunities before they impact customer success.
• You influence cross-functional teams effectively and drive alignment around customer priorities.
• You leverage AI and modern productivity tools to streamline research, uncover insights, and work more effectively.
• You are passionate about helping customers achieve measurable business results and long-term value.

Why Join Revenera?

At Revenera, you'll work with some of the world's leading software and technology companies as they transform how they monetize software, adopt subscription and SaaS business models, leverage usage intelligence, and pursue new opportunities in AI-driven and consumption-based revenue strategies. You will play a direct role in helping customers achieve their business objectives while influencing retention, growth, and long-term success for both our customers and Revenera.

#LI-REMOTE #LI-MJ2 #LI-CustomerSuccess

Revenera is proud to be an equal opportunity employer.

Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by local/national laws, policies and/or regulations.

Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing [e-mail].

How We Roll - Our Culture

• Candor: Tell it like it is — solve problems by dealing with them head on.
• Passion: What we do may not be for everyone, but we devour it and love making our customers successful.
• Professionalism and Ethics: Anyone can just "have a job" — we look for people that strive to "go pro".
• Keep Score: Accountability and transparency are vitally important.
• Celebrate Success: Life is short and we work hard to keep our company operating at a high level.
• Give Back: We expect to give back to the communities in which we do business.