Senior Customer Success Manager

Triwill Group; Germany (OH); On-site; USD 81,000 - 110,000; Full time

Job summary

Triwill Group is seeking a Senior Customer Success Manager for a partner company in Germany in a remote-first SaaS environment. You will own a portfolio of customers, drive onboarding, and become a trusted strategic advisor.

You will monitor account health, drive renewals and expansion opportunities, and proactively address potential risks. Working cross-functionally, you’ll represent the customer internally and help shape product improvements and success processes.

Responsibilities

• Own a portfolio of customers and act as a trusted strategic advisor throughout their journey.
• Lead onboarding, guide customers toward measurable business outcomes, and build strong relationships with stakeholders at all levels.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in Germany.

Join a fast-growing, remote-first SaaS environment where customer success is central to retention, growth, and advocacy. In this role, you’ll own a portfolio of customers and become a trusted strategic advisor throughout their journey. You’ll lead onboarding, guide customers toward measurable business outcomes, and build strong relationships with stakeholders at all levels. You’ll monitor account health, drive renewals and expansion opportunities, and proactively address potential risks. Working cross-functionally, you’ll represent the customer internally and help shape product improvements and success processes. This is an opportunity to have meaningful commercial and customer impact while working in a high-growth, collaborative environment.