Senior Customer Success Manager

YozmaTech; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology firm based in Boston is seeking a Senior Customer Success Manager to maintain and enhance customer relationships. The ideal candidate will have at least 5 years of experience in customer success within the cyber industry, providing technical support and managing customer onboarding. This role is crucial in increasing customer renewals and satisfaction, requiring strong problem-solving skills and experience in B2B enterprise software. Join a dynamic team to lead growth and client success.

Qualifications

• At least 5 years of experience in customer success.
• Experience in the cyber industry is required.
• Managing customer success teams is an advantage.
• Experience with B2B enterprise software products.
• History of owned accounts between 6-10.
• Increasing customer satisfaction and retention.

Responsibilities

• Maintain customer relationships and onboarding.
• Educate customers on product features.
• Partner with stakeholders for product maximization.
• Solve client and business issues strategically.
• Provide technical and product support.
• Increase customer renewals and expansions.

Skills

Customer relationship management

Technical skills (Cyber/Security)

Time management

Problem-solving

Job description

About the job Senior Customer Success Manager

Main Responsibilities

• Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
• Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
• Partnerwith key stakeholders internally and externally to ensure clientsare maximizing the product and its features.
• Strategicallyand innovatively solving problems as client and business issuesarise
• Providetimely technical and product support
• Increasecustomer renewals and expansion.

Requirements

• Atleast 5 years of experience in customer success.
• Workingexperience in the cyber industry must
• Ifyou managed CS in the past Itis a great advantage
• Youneed to have Technical Skills (Cyber / Security preferred)
• Workingexperience with customers in B2B enterprise software products.
• Experiencein owning a book of business of 6-10 customer accounts
• Experiencewith increasing customer satisfaction, adoption rates, and retention
• Experiencebuilding and operating in an early-stage company highlypreferred
• Highlyskilled in time management, taking initiative in front of acorporate setting and problem solving.
• Quicklearner with a g