Senior Customer Success Leader – North America
Powerfleet
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Job summary
Powerfleet is seeking an experienced Customer Success Manager - North America to lead a high-performing team delivering exceptional customer experiences across the United States, Canada, and Mexico. The role focuses on driving adoption, retention, and growth by coaching managers and aligning cross-functional efforts to improve outcomes.
The ideal leader has 7+ years in CS/AM, 3+ years leading teams, and strong skills in CRM platforms such as Salesforce, Gainsight, and Totango.
Qualifications
- Bachelor's degree or equivalent professional experience.
- 7+ years in Customer Success, Account Management, or related role.
- 3+ years leading Customer Success or Account Management teams.
- Proven experience with retention, renewals, product adoption, and account growth.
- Strong leadership, coaching, and development skills.
- Experience with enterprise accounts.
- Excellent communication and executive relationship management.
- Strong analytical skills with health metrics data.
- Experience using CRM and CS platforms like Salesforce, Gainsight, Totango.
Responsibilities
- Lead a North America Customer Success team delivering exceptional experiences.
- Develop customer success strategies to drive adoption, retention, and growth.
- Monitor health, renewals, and expansion opportunities.
- Collaborate with Sales, Product, and Support to improve outcomes.
- Prepare and present customer reviews and escalations.
Skills
Education
Tools
Job description
Powerfleet is seeking an experienced Customer Success Manager - North America to lead a high-performing team delivering exceptional customer experiences across the United States, Canada, and Mexico. The role focuses on driving adoption, retention, and growth by coaching managers and aligning cross-functional efforts to improve outcomes.
The ideal leader has 7+ years in CS/AM, 3+ years leading teams, and strong skills in CRM platforms such as Salesforce, Gainsight, and Totango.
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