North America Customer Success Leader

PowerFleet Inc.; United States; Remote; USD 95,000 - 110,000; Full time

Job summary

Powerfleet Inc. is seeking an experienced Customer Success Manager – North America to lead a high-performing team responsible for delivering exceptional customer experiences across the United States, Canada, and Mexico.

This leader will drive customer adoption, retention, and growth by developing a customer-focused team that helps customers maximize the value of Powerfleet's telematics and connected mobility solutions.

Qualifications

• Bachelor’s degree in Business or related field or equivalent experience.
• 7+ years in Customer Success, Account Management, or related role in B2B SaaS.
• 3+ years leading Customer Success or Account Management teams.
• Proven experience with renewals, retention, and account growth.
• Strong leadership, coaching, and stakeholder management skills.
• Experience with enterprise accounts and cross-functional collaboration.
• Excellent communication and executive relationship management abilities.

Responsibilities

• Lead and develop a North America Customer Success team across the US, Canada, and Mexico.
• Drive adoption, retention, and growth by implementing scalable engagement strategies.
• Manage customer health, renewals, and expansion opportunities in the region.
• Collaborate with Sales, Product, and Support to deliver a seamless customer experience.
• Represent the voice of the customer to influence product and strategy.
• Monitor metrics and report on team performance and health indicators.

Skills

Leadership

Customer success

Executive communication

Data-driven decisions

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Totango

Job description

Powerfleet Inc. is seeking an experienced Customer Success Manager – North America to lead a high-performing team responsible for delivering exceptional customer experiences across the United States, Canada, and Mexico.

This leader will drive customer adoption, retention, and growth by developing a customer-focused team that helps customers maximize the value of Powerfleet's telematics and connected mobility solutions.