Senior Customer Success Manager - Fleet SaaS (Remote + Equity)

Serviceup; Campbell (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay with equity

Medical, dental, and vision coverage

Flexible PTO and company holidays

Remote-friendly setup with home office

Learning and development budget

Wellness stipend

Paid parental leave

Job summary

ServiceUp, a fast-growing AI-powered platform for fleet and insurer vehicle repair, is hiring a Customer Success Manager to own a portfolio after the contract is signed: getting them live, enabling vehicles and users on the platform, and keeping them there.

You’ll own the operational relationship with fleet managers, maintenance leads, dispatchers and drivers, working with Sales, Operations and Product to remove blockers and drive value.

Qualifications

• 4+ years in Customer Success at a B2B SaaS company + Fleet industry experience.
• Proven ability to improve retention and adoption with measurable results.
• Experience with a usage-based or transaction-based revenue model.
• Comfort with data: pull usage data and explain value through metrics.
• Hands-on use of AI tools to cut manual CS work and scale coverage.

Responsibilities

• Run onboarding for accounts from signed contract to steady-state usage with clear milestones.
• Configure the platform during onboarding and optimize ongoing usage.
• Coordinate launch work across data load, user setup, approvals, integrations; train users.
• Drive adoption to position the platform as the system of record for maintenance and repair.
• Conduct business reviews showing value in cycle time, cost per repair, downtime and savings.
• Maintain account health scores and develop save plans for at-risk accounts.
• Record root cause of declines and present at monthly churn reviews.
• Identify expansion opportunities and pass them to Sales.
• Keep CRM records current and report portfolio metrics monthly.

Skills

Retention

Data-driven

Cross-functional

Customer success

Tools

CRM

Job description

ServiceUp, a fast-growing AI-powered platform for fleet and insurer vehicle repair, is hiring a Customer Success Manager to own a portfolio after the contract is signed: getting them live, enabling vehicles and users on the platform, and keeping them there.

You’ll own the operational relationship with fleet managers, maintenance leads, dispatchers and drivers, working with Sales, Operations and Product to remove blockers and drive value.