Senior Customer Success Leader - Healthcare SaaS

Kanrad Technologies Inc.; Plano (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Professional development opportunities

Health benefits

Flexible work environment

Job summary

A leading healthcare software provider is looking for a Customer Success Division Leader in Plano, Texas. This role involves managing client relationships, ensuring the application of solutions, and collaborating across teams to enhance customer satisfaction. Ideal candidates should have a Bachelor's degree and over 5 years of relevant experience, especially in Pediatric Nursing. The position offers opportunities for professional growth and is crucial for client retention and satisfaction.

Qualifications

• 5+ years of relevant client management experience.
• 5+ years of experience in Pediatric Nursing home health or hospice.
• Ability to influence decisions at all organizational levels.

Responsibilities

• Ensure client utilization and adoption of KanTime solutions.
• Collaborate with Sales and Support teams for account fulfillment.
• Manage annual account plans focused on retention and expansion.

Skills

Client management

Consulting

Communication

Credibility establishment

Operational knowledge

Education

Bachelor’s degree in a related field

Master’s degree in a related field

Job description

A leading healthcare software provider is looking for a Customer Success Division Leader in Plano, Texas. This role involves managing client relationships, ensuring the application of solutions, and collaborating across teams to enhance customer satisfaction. Ideal candidates should have a Bachelor's degree and over 5 years of relevant experience, especially in Pediatric Nursing. The position offers opportunities for professional growth and is crucial for client retention and satisfaction.