Client Success & Implementations Specialist

Zelis; Plano (TX); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A healthcare solutions company in Plano, TX, seeks a Client Support Specialist to lead client operational changes and manage project planning. The role involves clear communication with stakeholders, monitoring support tickets, and facilitating client training. Candidates should have a bachelor’s degree and at least two years in a customer-facing role, with strong problem-solving and communication skills. This position offers a hybrid work model that fosters flexibility in work locations.

Qualifications

• 2+ years of experience in a customer support or client-facing role.
• Ability to prioritize effectively in a fast-paced environment.
• Experience in leading operational changes.

Responsibilities

• Provide direct support to clients, managing operational changes.
• Ensure clear communication with stakeholders.
• Monitor client support tickets for timely resolution.
• Engage in client visits and conduct training sessions.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in using CRM software

Ability to manage multiple tasks

Empathy and patience

Education

Bachelor's degree in Business, Technology, or related field

Tools

CRM software

Support tools

Job description

A healthcare solutions company in Plano, TX, seeks a Client Support Specialist to lead client operational changes and manage project planning. The role involves clear communication with stakeholders, monitoring support tickets, and facilitating client training. Candidates should have a bachelor’s degree and at least two years in a customer-facing role, with strong problem-solving and communication skills. This position offers a hybrid work model that fosters flexibility in work locations.