Senior Customer Success Leader, Health Plans

Coinscapture; United States; Hybrid; USD 108,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible time off

Parental leave

Job summary

Carrot is seeking a Customer Success Executive to support health plan customers as the primary contact for account, product, and clinical stakeholders. You will ensure Carrot remains a valued partner delivering outcomes and cost savings to members through payer-ready reporting and proactive service.

In this role, you will own relationships, promote retention, and collaborate with cross-functional teams to scale playbooks and drive growth in the Health Plans segment.

Qualifications

• 6+ years of professional experience working closely with external customers in a Customer Success, Account Management, or client services role in the health plan, payer, or healthcare benefits space.
• Experience with health plans, payers, or healthcare benefits including managing complex multi-stakeholder relationships.

Responsibilities

• Own a portfolio of health plan accounts, serving as the primary contact for plan stakeholders.
• Drive retention and renewal outcomes across your book of business with proactive risk management.
• Increase member engagement and program utilization through data-informed recommendations and regular business reviews.
• Present program value, outcomes, and cost-savings data to health plan leadership through clear storytelling and executive-ready reports.
• Collaborate cross-functionally with Health Plan Sales, Implementation, BI, Legal & Compliance, and Member Success for a seamless customer experience.
• Identify and pursue expansion opportunities within existing health plan relationships, including new lines of business and populations.

Skills

Customer success

Account management

Client services

Education

Bachelor's degree

Tools

Salesforce

Job description

Carrot is seeking a Customer Success Executive to support health plan customers as the primary contact for account, product, and clinical stakeholders. You will ensure Carrot remains a valued partner delivering outcomes and cost savings to members through payer-ready reporting and proactive service.

In this role, you will own relationships, promote retention, and collaborate with cross-functional teams to scale playbooks and drive growth in the Health Plans segment.