Senior Customer Success Leader — Outcomes & Growth (Remote)

Wellframe; United States; Remote; USD 146,000 - 179,000; Full time

Job summary

HealthEdge is seeking a Sr Customer Success Executive to own customer outcomes across health plans and large-scale deployments. You will drive cross-functional collaboration to resolve issues, accelerate value realization, and prevent churn while guiding referenceable outcomes and expansions.

Responsibilities emphasize defining customer success plans, coordinating with Delivery, Operations, Technology, and Product teams, and delivering measurable health, retention, and renewal targets.

Qualifications

• 10+ years in health plan operations or related healthcare domains.
• Proven ownership of customer outcomes through challenging scenarios.
• Experience delivering through teams you did not manage.

Responsibilities

• Own four strategic outcomes: outcomes, retention, expansion, and data discipline.
• Build and lead Customer Success plans tied to client business objectives.
• Coordinate with Delivery, Operations, Technology, Product, and Sales
• Translate platform capabilities into measurable customer outcomes
• Develop Path to Green plans for at‑risk accounts with milestones

Skills

Health plan ops

Delivery leadership

Healthcare tech

Cross-functional

Data & reporting

Tools

Facets

QNXT

HealthRules Payer

HRP-suite

Job description

HealthEdge is seeking a Sr Customer Success Executive to own customer outcomes across health plans and large-scale deployments. You will drive cross-functional collaboration to resolve issues, accelerate value realization, and prevent churn while guiding referenceable outcomes and expansions.

Responsibilities emphasize defining customer success plans, coordinating with Delivery, Operations, Technology, and Product teams, and delivering measurable health, retention, and renewal targets.