Senior Customer Success Lead — Industrial Software, Hybrid

AVEVA; Houston (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flex work hours

20 days PTO (rising)

Parental leave

Well-being support

401K

Job summary

AVEVA is a leading industrial software company hiring a Principal Customer Success Manager in Houston. You will serve as the primary customer contact to help clients realize value faster by leveraging AVEVA technology, driving ROI and satisfaction.

You will lead onboarding, deployment, adoption, and expansion efforts, coordinating with Delivery Services and partners, guiding success plans, and ensuring cross-functional collaboration across distributed teams.

Qualifications

• 7+ years of experience in similar roles.
• Strong communication and presentation skills.
• Ability to work well with cross-function and geographically distributed teams.
• Experience with AVEVA engineering technologies (E3D, Engineering, Unified Engineering) or similar products.
• Experience with project and program management methodologies.

Responsibilities

• Onboarding – establish relationships, educate on resources, set goals, accelerate deployment readiness.
• Deployment – coordinate with Delivery Services or partners, define architecture, budget and services.
• Adoption – understand client business, define Success Plan, drive value and increase adoption of AVEVA software.
• Expansion – identify new opportunities and collaborate with Sales to generate revenue.

Skills

7+ years experience

Strong communication

Cross-functional collaboration

Presentation skills

Project management

Tools

AVEVA E3D

AVEVA Engineering

AVEVA Unified Engineering

Job description

AVEVA is a leading industrial software company hiring a Principal Customer Success Manager in Houston. You will serve as the primary customer contact to help clients realize value faster by leveraging AVEVA technology, driving ROI and satisfaction.

You will lead onboarding, deployment, adoption, and expansion efforts, coordinating with Delivery Services and partners, guiding success plans, and ensuring cross-functional collaboration across distributed teams.