Senior Customer Success Lead – Hilo, HI

Warner Bros; Hilo (HI); On-site; USD 104,000 - 157,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

Warner Bros is seeking a Customer Success Specialist in Hawaii to drive high-impact engagements with senior-level accounts in Hilo. You will convert webinar attendees into demos within 48 hours, maintain CRM records, and forecast monthly bookings while differentiating Warner Bros from competitors with sharp value propositions.

This senior role emphasizes mentorship, real benefits, and flexible work arrangements, reflecting Warner Bros' commitment to accessible sales marketing in Hilo, HI and

Qualifications

• Senior-level escalation management experience
• Hands-on sales marketing background
• Strong written and verbal communication skills
• Ability to prioritize when all tasks are urgent

Responsibilities

• Convert webinar attendees into sales marketing demos within 48 hours
• Maintain accurate records in the CRM and forecast monthly bookings
• Position Warner Bros against competitors with clear, differentiated value props
• Translate customer insights into sharper campaign briefs
• Pitch upsells that feel like favors, not invoices

Skills

Senior escalation management

Sales marketing experience

Confident communicator

Prioritization under pressure

Documentation discipline

Tools

CRM

Job description

Warner Bros is seeking a Customer Success Specialist in Hawaii to drive high-impact engagements with senior-level accounts in Hilo. You will convert webinar attendees into demos within 48 hours, maintain CRM records, and forecast monthly bookings while differentiating Warner Bros from competitors with sharp value propositions.

This senior role emphasizes mentorship, real benefits, and flexible work arrangements, reflecting Warner Bros' commitment to accessible sales marketing in Hilo, HI and