Senior Customer Success Lead for Onboarding & Growth

Mixpeek; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

LaunchDarkly is seeking a Customer Success Manager in the United States to guide customers after the sale toward successful adoption and value realization. You will collaborate with product, engineering, and sales to ensure outcomes align with customer goals.

You will drive onboarding, manage risks, and provide expert guidance on implementing and expanding use cases, while advocating for customers and the company to maximize retention and expansion opportunities.

Qualifications

• 5+ years in a customer-facing role with targets.
• Experience owning renewals and retention quotas.
• Strong discovery and qualification skills.
• Proven project management with timelines.
• Experience with technical products and DevOps.
• Ability to advocate for customers and the company.
• Excellent written and verbal communication.

Responsibilities

• Onboard new customers and drive activation with success plans.
• Identify risk to adoption and churn; implement mitigation.
• Provide technical guidance on implementation and best practices.
• Prescriptively identify opportunities for expansion and upsell.
• Build trusted advisor relationships and executive sponsorship.
• Forecast renewal opportunities and coordinate with sales.

Skills

Customer success

Renewal ownership

Discovery & qualification

Project management

Technical product experience

DevOps awareness

Communication skills

Negotiation

Tools

MEDDIC training

Command of the Message

Job description

LaunchDarkly is seeking a Customer Success Manager in the United States to guide customers after the sale toward successful adoption and value realization. You will collaborate with product, engineering, and sales to ensure outcomes align with customer goals.

You will drive onboarding, manage risks, and provide expert guidance on implementing and expanding use cases, while advocating for customers and the company to maximize retention and expansion opportunities.