Senior Customer Success Manager - Drive Adoption & Growth

Jobicy; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

LaunchDarkly is seeking a Customer Success Manager to act as the direct post‑sales contact and subject‑matter expert. You will guide customers toward implementation, adoption, and value realization while balancing sales opportunities and strong technical knowledge.

You will onboard new customers, manage risk, and build executive relationships to drive renewal and expansion. This role emphasizes customer obsession, DevOps familiarity, and a commercially focused CS mindset.

Qualifications

• 5+ years in a customer-facing role with targets and retention.
• Experience owning renewals and quotas in a commercially oriented CS team.
• Strong discovery and qualification skills; sales methodology training preferred.
• Experience with developers or technical personas in a DevOps context is a plus.

Responsibilities

• Onboard customers and guide activation to value in the platform.
• Identify and mitigate adoption risks to reduce churn.
• Provide technical guidance and best practices for implementation.
• Prescriptively identify opportunities to expand product usage.
• Build trusted advisor relationships and executive sponsorship.
• Forecast renewals and coordinate with sales and deal desk.

Skills

Customer success

Account management

Renewal management

Sales acumen

Project management

Technical knowledge

Education

Bachelors degree or higher

Tools

MEDDIC

Command of the Message

Job description

LaunchDarkly is seeking a Customer Success Manager to act as the direct post‑sales contact and subject‑matter expert. You will guide customers toward implementation, adoption, and value realization while balancing sales opportunities and strong technical knowledge.

You will onboard new customers, manage risk, and build executive relationships to drive renewal and expansion. This role emphasizes customer obsession, DevOps familiarity, and a commercially focused CS mindset.