Customer Success Growth Architect

Mixpeek; United States; Sur place; USD 146 000 - 200 000; Plein temps

Avantages offerts par ce poste

RSUs

Health insurance

Dental insurance

Vision insurance

Mental health benefits

Résumé du poste

LaunchDarkly is seeking a Customer Success Manager in the United States who guides post-sales customers through onboarding, adoption, and value realization. You will act as a trusted adviser, driving renewals and identifying expansion opportunities while collaborating with sales, product, and support teams.

The role emphasizes technical guidance, DevOps familiarity, and a strong sales mindset to maximize customer outcomes and revenue growth across zones.

Qualifications

• 5+ years in a customer facing role with target attainment.
• Experience owning the renewal process and retention quotas.
• Strong discovery and qualification skills; training in sales methodology is a plus.
• Strong project management with cross-functional accountability.
• Experience with technical product contexts, ideally DevOps-oriented.
• Ability to advocate for customers while aligning with company goals.

Responsabilités

• Onboard new customers from sales handoff to activation in the platform.
• Identify and mitigate adoption risks to prevent churn.
• Provide technical guidance on implementation and best practices.
• Prescriptively sell by identifying expansion opportunities and value drivers.
• Build champions and executive relationships to secure sponsorship.
• Forecast renewal opportunities and coordinate with sales and deal desk.

Connaissances

Customer success

Account management

Onboarding

Project management

Sales methodology

Technical guidance

Renewal forecasting

Description du poste

LaunchDarkly is seeking a Customer Success Manager in the United States who guides post-sales customers through onboarding, adoption, and value realization. You will act as a trusted adviser, driving renewals and identifying expansion opportunities while collaborating with sales, product, and support teams.

The role emphasizes technical guidance, DevOps familiarity, and a strong sales mindset to maximize customer outcomes and revenue growth across zones.