Remote Strategic Customer Success Partner

Bazeta; United States; Remote; USD 146,000 - 200,000; Full time

Benefits offered by this job

RSUs

Health, vision & dental

Job summary

LaunchDarkly is seeking a Strategic Customer Success Manager in the United States. You will be the post-sales point of contact, guiding new and expanding customers toward successful implementation and value realization.

A strong mix of customer success and sales acumen is essential for driving growth and retention. You will own onboarding, risk mitigation, and executive relationship building, while partnering with sales and deal desk to renew and expand accounts across a national footprint.

Qualifications

• Experience in customer-facing roles with a track record of targeted outcomes.
• Ability to manage renewals and identify expansion opportunities.
• Strong discovery and qualification skills, familiar with MEDDIC or similar.

Responsibilities

• Onboard new customers and guide adoption of LaunchDarkly.
• Identify risk factors and coordinate mitigation with account teams.
• Provide technical guidance on implementation and best practices.
• Prescriptively upsell products and services to maximize value.
• Build executive relationships and advocate for customers and company.

Skills

Account management

Customer success

Project management

Sales methodology

Renewal management

Technical knowledge

Job description

LaunchDarkly is seeking a Strategic Customer Success Manager in the United States. You will be the post-sales point of contact, guiding new and expanding customers toward successful implementation and value realization.

A strong mix of customer success and sales acumen is essential for driving growth and retention. You will own onboarding, risk mitigation, and executive relationship building, while partnering with sales and deal desk to renew and expand accounts across a national footprint.