Senior Customer Business Executive, Public Sector Washington DC

WalkMe; Washington (District of Columbia); Hybrid; USD 250,000 - 260,000; Full time

Benefits offered by this job

Wellness reimbursements

Annual leave policy

Professional development opportunities

Hybrid work schedule

Robust retirement contributions

Job summary

WalkMe is seeking a Senior Customer Business Executive for the Public Sector. The role involves managing strategic accounts, developing account strategies, and building executive relationships to drive digital transformation. Ideal candidates should have significant experience in enterprise SaaS, particularly in Federal markets. This role offers a hybrid work arrangement and a competitive compensation package between $250,000 and $260,000, emphasizing employee well-being and professional development.

Qualifications

• Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.
• Proven ability to manage and grow complex enterprise accounts.
• Exceptional presentation, storytelling, and stakeholder engagement skills.

Responsibilities

• Own and manage a portfolio of high-value strategic customer accounts.
• Develop and execute long-term account strategies.
• Identify opportunities to embed WalkMe more deeply across enterprise systems.
• Build trusted relationships with C-level and senior business stakeholders.
• Own renewals and expansion strategy across your account portfolio.

Skills

Enterprise SaaS account management

Customer success

Strategic sales

Presentation and storytelling skills

Stakeholder engagement

Education

Experience in Federal/SLED markets

Job description

Senior Customer Business Executive, Public Sector

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

The Senior Customer Business Executive - Public Sector, is responsible for owning and growing strategic existing Public Sector accounts by ensuring customers derive measurable value from the WalkMe while identifying opportunities to expand its use across the organization.

This is a strategic, consultative role requiring a blend of commercial ownership, executive engagement, and technical product understanding. The successful candidate will work closely with senior client stakeholders to position WalkMe as a core enabler of digital transformation, productivity, and user adoption.

You will act as a trusted strategic partner to customers, ensuring long‑term account sustainability through strong adoption, renewal leadership, and growth initiatives.

What You'll Own

Strategic Account Leadership

Own and manage a portfolio of high‑value strategic customer accounts.

Develop and execute long‑term account strategies that align WalkMe capabilities with customer business priorities.

Identify opportunities to embed WalkMe more deeply across enterprise systems and processes.

Position WalkMe as a strategic platform supporting enterprise digital transformation initiatives.

Executive Relationship Management

Build trusted relationships with C‑level and senior business stakeholders.

Lead Executive Business Reviews (EBRs) and strategic roadmap discussions.

Serve as a strategic advisor, connecting platform capabilities to enterprise outcomes such as productivity, transformation, and employee experience.

Platform Expertise & Solution Strategy

Maintain strong functional knowledge of the WalkMe platform.

Work with customers to design scalable adoption strategies and high‑value use cases.

Guide customers on best practices for platform optimization, governance, and scaling across the enterprise.

Partner with internal technical teams where deeper implementation support is required.

Revenue Ownership & Growth

Own renewals and expansion strategy across your account portfolio.

Identify and drive upsell and cross‑sell opportunities by expanding WalkMe usage into new departments, processes, and systems.

Protect and grow recurring revenue through proactive engagement and account health management.

Ensure customers achieve clear, measurable outcomes from WalkMe adoption.

Monitor engagement metrics and platform usage to proactively identify risks or growth opportunities.

Develop value realization frameworks and ROI narratives that demonstrate the platform’s impact.

What You Need to Succeed

Significant experience in enterprise SaaS account management, customer success, or strategic sales roles.

Experience managing accounts in Federal/SLED markets

Familiarity with Federal contracts and government buying cycles

Proven ability to manage and grow complex enterprise accounts.

Strong capability to operate at both executive and technical levels.

Experience driving large renewals and expansion opportunities.

Exceptional presentation, storytelling, and stakeholder engagement skills.

Experience working with digital adoption platforms, transformation programs, or enterprise software ecosystems.

Familiarity with enterprise application environments (e.g., ERP, CRM, HR platforms).

Experience influencing cross‑functional customer stakeholders in complex organizations.

Strategic Enterprise Account Management

Executive Stakeholder Engagement

Commercial Growth & Expansion

Value Realization & ROI Storytelling

Success in this role will be measured through:

Strategic account growth and expansion

Enterprise platform adoption

Renewal performance and revenue retention

Customer advocacy and long‑term partnership strength

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well‑being matters all year long.
• WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well‑being and diverse needs of our global workforce.
• WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
• WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
• Robust Retirement Contributions: Ask HR about the specific offerings for your region!
• SAP’s acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting‑edge technology that drives efficiency and innovation in the workplace.

Our job titles may span more than one career level. The OTE for this role is between $250,000 and $260,000 including salary and variables. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre‑employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third‑party agency or company that does not have a signed agreement with the Company for this specific role.