Senior Customer Success Lead — Apex Portal Solutions

APEX Analytix; Greensboro (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Mentor Program

Internal Training Portal

Job summary

APEX Analytix in Greensboro, North Carolina is seeking a Customer Success Lead to manage post-sale relationships and optimize client satisfaction. This role involves deep engagement with clients, helping them achieve desired outcomes using apex solutions.

The ideal candidate will have a minimum of 5 years in customer success, strong communication skills, and a passion for client satisfaction. APEX Analytix offers competitive benefits and a supportive work environment to foster your professional growth.

Qualifications

• Minimum of 5 years' experience in a customer success role.
• Knowledge of supplier onboarding and supply chain financing preferred.
• Ability to interact with technical and senior executives.

Responsibilities

• Serve as a Subject Matter Expert on apexportal solutions.
• Develop and drive strategies that lead to increased customer adoption.
• Build and sustain relationships with clients at all levels.

Skills

Customer success experience

Project management skills

Communication skills

Relationship building

Negotiation skills

Job description

APEX Analytix in Greensboro, North Carolina is seeking a Customer Success Lead to manage post-sale relationships and optimize client satisfaction. This role involves deep engagement with clients, helping them achieve desired outcomes using apex solutions.

The ideal candidate will have a minimum of 5 years in customer success, strong communication skills, and a passion for client satisfaction. APEX Analytix offers competitive benefits and a supportive work environment to foster your professional growth.