Senior Enterprise Customer Success Lead

apexanalytix; Greensboro (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

BeWell program

Mentor program

Tuition and certification assistance

Job summary

apexanalytix is seeking a Customer Success Lead to manage post-sale engagement for apexportal solutions. You will drive adoption, ensure client value, and expand relationships with executive stakeholders across client organizations.

The role emphasizes cross-functional collaboration, strategic account planning, and opportunities to upsell services while partnering with clients at the C-level to maximize outcomes. Travel to client sites is expected, including Greensboro, NC.

Qualifications

• Minimum of 5 years’ experience in customer success role.
• Knowledge of supplier onboarding, dynamic discounting, supply chain financing, and e-invoicing preferred.
• Ability to interact credibly with technical and business stakeholders up to C-level.
• Strong project management skills a plus.

Responsibilities

• Serve as SME on apexportal solutions addressing client needs.
• Develop and implement strategies to increase adoption and satisfaction.
• Lead Executive Business Reviews and align teams for success.
• Identify opportunities for upsell across assigned accounts.
• Build long-term relationships from C-level to administrators.

Skills

Customer success

Account expansion

Executive relationship management

Cross-selling

Travel readiness

Job description

apexanalytix is seeking a Customer Success Lead to manage post-sale engagement for apexportal solutions. You will drive adoption, ensure client value, and expand relationships with executive stakeholders across client organizations.

The role emphasizes cross-functional collaboration, strategic account planning, and opportunities to upsell services while partnering with clients at the C-level to maximize outcomes. Travel to client sites is expected, including Greensboro, NC.