Senior Customer Success Lead – Adoption & Value Realization

Wolters Kluwer; Chicago (IL); On-site; USD 71,000 - 124,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States seeks a Customer Success Specialist to help clients achieve measurable outcomes and realize value from WK ELM solutions. You will own success plans, monitor health, and drive renewal readiness by coordinating internal teams and advocating for the customer.

The role requires strong relationship management, multi-stakeholder collaboration, and a track record of driving software adoption in enterprise environments.

Qualifications

• 5+ years in Customer Success or related field.
• Experience managing enterprise or complex relationships.
• Experience developing and executing customer success or account plans.
• Experience driving software adoption and customer engagement.

Responsibilities

• Develop and execute customer success plans tied to customer objectives.
• Establish and track measurable customer success criteria.
• Drive adoption and effective utilization of WK ELM solutions.
• Coordinate internal resources to address customer issues.
• Monitor customer health, adoption, engagement, and satisfaction.
• Support executive engagement and sponsorship.

Skills

Relationship Management

Cross-functional Collaboration

Communication Skills

Strategic Planning

Job description

Wolters Kluwer in the United States seeks a Customer Success Specialist to help clients achieve measurable outcomes and realize value from WK ELM solutions. You will own success plans, monitor health, and drive renewal readiness by coordinating internal teams and advocating for the customer.

The role requires strong relationship management, multi-stakeholder collaboration, and a track record of driving software adoption in enterprise environments.