VP, Customer Success & Delivery Excellence

Socket.dev; Indianapolis (IN); On-site; USD 206,000 - 309,000; Full time

Job summary

Wolters Kluwer in the United States seeking a Vice President, Customer Success to guide onboarding, implementation, training, adoption and service delivery across the portfolio. You will lead about 90 customer-facing professionals and collaborate with Product, Sales, Marketing, Technology, Finance, and Content to drive retention, value realization, and growth.

The role demands transformational leadership, collaboration, and a scalable operating model to unify delivery across Health Language,

Qualifications

• Bachelor's degree or higher in a related field.
• 15+ years of leadership in customer delivery, SAS or healthcare tech.
• 10+ years leading large multifunctional organizations.

Responsibilities

• Establish and execute onboarding, implementation, training, adoption, customer success, and service delivery strategy.
• Drive retention, renewal readiness, revenue realization, and operational scalability across the portfolio.
• Lead initiatives to improve customer outcomes and simplify engagement with PHT solutions.
• Partner with Product and Sales leadership on investments, resource allocation, go-to-market priorities.
• Serve as executive sponsor for strategic customer relationships and high-impact delivery initiatives.
• Own metrics for retention, adoption, implementation success, and delivery excellence.
• Oversee onboarding, implementation, training, customer success, support, informatics, and service delivery.
• Standardize service standards across CSC, Health Language, and Medi-Span.

Skills

Executive leadership

Stakeholder management

Cross-functional leadership

Change management

Strategic thinking

Talent development

Education

Bachelor's degree in Business, Healthcare Administration, Information Systems, Healthcare Informatics, or related field

Job description

Wolters Kluwer in the United States seeking a Vice President, Customer Success to guide onboarding, implementation, training, adoption and service delivery across the portfolio. You will lead about 90 customer-facing professionals and collaborate with Product, Sales, Marketing, Technology, Finance, and Content to drive retention, value realization, and growth.

The role demands transformational leadership, collaboration, and a scalable operating model to unify delivery across Health Language,