Senior Customer Success Director – Health Systems

Mass Digital Health; Waltham (MA); Hybrid; USD 122,000 - 219,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Wolters Kluwer Health is seeking a senior Customer Success Advisor to lead strategic health-system partnerships and executive engagement. You will drive adoption across UpToDate, Lexidrug, and Patient Engagement solutions, delivering measurable clinical and financial outcomes.

You will develop detailed success plans, coordinate cross-functional teams, and partner with Sales to retain and expand within top accounts. A healthcare background is strongly preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 6+ years in Customer Success, Account Management, Product Marketing or related role.
• Proven ability to influence cross-functional partners without direct authority.
• Strong communication to engage with senior stakeholders.
• Healthcare provider/health system domain expertise preferred.

Responsibilities

• Lead executive health-system partnerships and executive engagement.
• Drive adoption, value realization, and outcomes across the UpToDate portfolio.
• Develop and maintain strategic account plans and stakeholder maps.
• Collaborate with Sales for retention, renewals and expansion opportunities.
• Advocate for product enhancements and customer-driven improvements.
• Mentor other Customer Success managers and share best practices.

Skills

Executive engagement

Cross-functional collaboration

Healthcare industry knowledge

Customer success

Education

Bachelor’s degree in related field

Job description

Wolters Kluwer Health is seeking a senior Customer Success Advisor to lead strategic health-system partnerships and executive engagement. You will drive adoption across UpToDate, Lexidrug, and Patient Engagement solutions, delivering measurable clinical and financial outcomes.

You will develop detailed success plans, coordinate cross-functional teams, and partner with Sales to retain and expand within top accounts. A healthcare background is strongly preferred.