Senior Customer Success Lead: Adoption & Renewals

Honeywell International, Inc.; Helena (MT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Educational assistance

Job summary

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of strategic accounts, ensuring adoption, satisfaction, and renewal throughout the customer lifecycle. You will guide onboarding, monitor health, and coordinate with Support, Services, and Sales to deliver value and drive retention.

This senior individual contributor role emphasizes disciplined execution, cross‑team collaboration, and proactive customer engagement in a fast‑paced environment.

Qualifications

• 4+ years in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.

Skills

Customer relationship management

Communication

Independent multitasking

Education

Bachelor’s degree or equivalent experience

Job description

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of strategic accounts, ensuring adoption, satisfaction, and renewal throughout the customer lifecycle. You will guide onboarding, monitor health, and coordinate with Support, Services, and Sales to deliver value and drive retention.

This senior individual contributor role emphasizes disciplined execution, cross‑team collaboration, and proactive customer engagement in a fast‑paced environment.