Senior Customer Success Strategist

Honeywell INC.

Augusta (GA)

Hybrid

USD 71,000 - 89,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

FSAs/HSAs

Educational assistance

Parental Leave

Paid time off

Paid Holidays

Job summary

Honeywell Technologies in Portland, ME is seeking a Customer Success Manager to drive customer satisfaction and retention. You will build strong relationships, understand customer goals, and ensure successful adoption of Honeywell's products and services on a hybrid schedule.

Reporting to leadership, you will monitor health metrics, collaborate with product, sales, and support teams, and help customers achieve measurable outcomes while delivering exceptional service.

Qualifications

Minimum of 6 years of experience in customer success or related roles.
Strong knowledge of customer success management principles.
Proficiency with CRM tools and data analysis to monitor health and satisfaction.
Experience collaborating with cross-functional teams to resolve issues.

Responsibilities

Develop and maintain strong relationships with customers to understand goals and challenges.
Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly.
Monitor customer health metrics and proactively address potential risks to customer satisfaction.

Skills

Customer Success

CRM tools

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Reporting to leadership, you will monitor health metrics, collaborate with product, sales, and support teams, and help customers achieve measurable outcomes while delivering exceptional service.

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