Senior Customer Success Lead | Adoption & Retention

Honeywell International, Inc.; Montpelier (VT); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Holidays

Job summary

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of Customer Success activities across the lifecycle. You will focus on adoption, satisfaction, and retention through proactive engagement and disciplined execution.

The role operates with limited supervision and may mentor newer team members while not having formal people-management responsibilities. 4+ years in related roles and strong relationship skills are expected.

Qualifications

• 4+ years in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.

Skills

Customer Success Experience

Relationship Management

Communication Skills

Independent Multi-Account Management

Education

Bachelor's degree

Tools

CRM systems

Job description

Honeywell is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of Customer Success activities across the lifecycle. You will focus on adoption, satisfaction, and retention through proactive engagement and disciplined execution.

The role operates with limited supervision and may mentor newer team members while not having formal people-management responsibilities. 4+ years in related roles and strong relationship skills are expected.