Senior Customer Success Manager

Jobba Trade Technologies; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

401K matching

Job summary

Jobba Trade Technologies seeks a Senior Customer Success Manager to own the customer journey from implementation through long-term success. You will lead software implementation, onboarding, user training, and change management, then continue as the customer’s dedicated CS Manager after go-live.

You will build trusted relationships with executives and operators, monitor adoption and health, and drive value realization through proactive success plans and executive reviews.

Qualifications

• 5+ years in Customer Success, Professional Services, or Implementation Consulting.
• Experience leading enterprise software implementations from kickoff to go-live.
• Strong communication and stakeholder management.
• Experience delivering customer training and driving adoption.

Responsibilities

• Own implementations from kickoff through go-live.
• Lead discovery workshops and build success plans.
• Coordinate internal teams and stakeholders.
• Provide administrator, office, and field-user training.
• Monitor customer health and drive value realization.
• Conduct Executive Business Reviews.
• Partner with Product, Support, and Sales to maximize outcomes.

Skills

Customer Success

Project Management

Stakeholder Management

Training & Adoption

Enterprise Implementations

Tools

Planhat

Gainsight

Totango

Job description

Jobba is transforming how commercial contractors manage their businesses. Our cloud platform helps roofing, restoration, and field service organizations streamline operations from sales through service delivery.

We are seeking a Senior Customer Success Manager who will own the customer journey from implementation through long-term success. This individual will lead software implementation, onboarding, user training, and change management, then continue as the customer's dedicated Customer Success Manager after go-live. The ideal candidate combines project management, consulting, and relationship management skills with a passion for helping customers achieve measurable business outcomes.

What You'll Do

Implementation & Onboarding

• Own customer implementations from kickoff through successful go-live.
• Lead discovery workshops to understand customer workflows and business objectives.
• Build implementation plans, timelines, milestones, and success criteria.
• Coordinate internal teams and customer stakeholders.
• Deliver administrator, office, and field-user training.
• Drive organizational change management and user adoption.

Ongoing Customer Success

• Remain the customer's dedicated Customer Success Manager after implementation.
• Build trusted relationships with executive and operational stakeholders.
• Monitor customer health, adoption, and usage through Planhat.
• Conduct Executive Business Reviews focused on value realization.
• Identify adoption risks and execute proactive success plans.
• Partner with Product, Support, and Sales to maximize customer outcomes.

Qualifications

Required

• 5+ years of experience in Customer Success, Professional Services, Implementation Consulting, or Solution Consulting within B2B SaaS.
• Experience leading enterprise software implementations from kickoff through go-live.
• Strong project management, communication, and stakeholder management skills.
• Experience delivering customer training and driving adoption.
• Ability to translate business processes into software solutions.

Preferred

• Experience supporting commercial construction, roofing, field service, or other trades-based organizations.
• Experience with ERP, Field Service Management, or job management software.
• Experience with Planhat, Gainsight, Totango, or similar Customer Success platforms.

Why Join Jobba

This is a high-impact opportunity to help commercial contractors modernize their operations while shaping the future of Customer Success at Jobba. You'll influence implementation strategy, customer adoption, long-term success, and the evolution of our Customer Success organization.

Company Benefits: Jobba offers attractive and generous employee benefits. A comprehensive list can be found on our website: https://jobba.com/careers/

Jobba Trade Technologies offers a comprehensive benefits package including health, dental, vision, life, 401K and 401K matching.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For this role, we are unable to sponsor or take over sponsorship for work visas.