Senior Customer Success Strategist - SaaS Growth

SPS Commerce Inc; Minneapolis (MN); Hybrid; USD 77,000 - 119,000; Full time

Benefits offered by this job

Comprehensive benefits

Hybrid work model

Competitive salary

Job summary

SPS Commerce is seeking a Sr. Customer Success Manager to ensure an outstanding customer experience across the customer lifecycle by aligning with strategic goals and driving adoption of SPS Commerce products.

You will build trusted relationships with executives, manage post-sales processes, and identify opportunities to expand contract value while supporting retention and long-term value.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in Customer Success Management or 3-5 years in sales/account management.
• Experience with SaaS clients and working with C-level/SVP executives.

Responsibilities

• Understand customers' business models and act as trusted adviser to ensure successful partnerships.
• Develop plans outlining success factors, metrics, targets, and recommendations.
• Deliver revenue recovery services to ensure satisfaction, retention and long-term value.
• Monitor account performance, keep projects on track, drive adoption at low-usage accounts.
• Identify opportunities to expand scope and cross-sell services.
• Maintain forecasts of expansion revenue and renewal pipelines for leadership reporting.

Skills

Customer success management

SaaS experience

Executive relationship building

Verbal & written communication

Time management

Fast-paced environment

Education

Bachelor's degree or equivalent

Job description

SPS Commerce is seeking a Sr. Customer Success Manager to ensure an outstanding customer experience across the customer lifecycle by aligning with strategic goals and driving adoption of SPS Commerce products.

You will build trusted relationships with executives, manage post-sales processes, and identify opportunities to expand contract value while supporting retention and long-term value.